Default Recovery Analyst

About the Position

The Default Recovery Analyst plays a critical role in the post-charge-off recovery of deposit and loan funds. This position requires a systematic and strategic approach to collecting debts that have already been written off, utilizing active collection methods, skip tracing, and legal pursuit when necessary to recover funds for the Credit Union.

Normal Day-to-Day Work

In this role, you will engage in outbound calling efforts to contact members regarding charged-off loans and deposit accounts. A significant portion of the work involves actively skip tracing to locate relevant contact, employment, and collection information to strategically reach borrowers. You will manage a portfolio of accounts assigned to small claims and legal proceedings, occasionally appearing in court on behalf of the Credit Union.

The role also requires analyzing settlement requests from debt consolidation companies, direct borrowers, and other sources to determine their validity and viability. You will document all member interactions, payment agreements, and action plans accurately in the core collection system. Collaboration with internal business units is essential to ensure a coordinated approach to loss collection, and you will assist the Manager of Default Management in reviewing reports on recovery trends and member interactions.

Throughout your tenure, you must ensure all activities comply with federal and state regulations, as well as Credit Union policies and procedures. You will take ownership of your actions and results, openly accepting feedback to demonstrate a willingness and ability to improve.

Civic Culture

Our organization believes we can all do well by doing good. We value the contributions of diverse minds and prioritize the success and well-being of our employees. We believe every person in our organization plays a role in supporting a healthy environment and helping to achieve our goal of prosperity for all.

To this end, we recruit bright, energetic, and talented people to be members of our team. In return, we offer a dynamic workplace that presents opportunities for professional advancement and individual growth. We strive to always display integrity, self-awareness, courage, and respect for one another while continuing to seek opportunities to learn. We really believe that when our employees succeed, our community wins.

Contact Information

If you have questions about this position description, please feel welcome to ask. You can reach our HR Department at:

Civic Human Resources 3600 Wake Forest Road, Raleigh, NC 27609 careers@civicfcu.org

Work location

Work model: On-site

494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States

Raleigh, North Carolina

Key Responsibilities

check_circleManage a portfolio of accounts assigned to small claims and legal pursuit
check_circleAppear in court proceedings on behalf of the Credit Union for debt collection
check_circleAnalyze settlement requests from debt consolidation companies and borrowers for validity
check_circleDocument member interactions, payment agreements, and action plans in the core collection system
check_circleCollaborate with internal business units to ensure a coordinated approach to loss collection
check_circleAssist the Manager of Default Management with reviewing recovery trend reports
check_circleActively skip trace to locate relevant contact and employment information for debt collection
check_circleContact members via outbound calls to collect on charged-off loans and deposit accounts
check_circle

Requirements

verifiedMinimum 1-3 years experience in consumer loan product collections, charge off collections, financial services or related field
verifiedUnderstanding of accounting principles and business financial statements and tax returns
verifiedKnowledge of analyzing personal tax returns, personal financial statements, and credit bureau reports
verifiedExperience with credit procedures, policies, regulations and laws, knowledge of bankruptcy and consumer law
verifiedResidency in the State of North Carolina
verifiedBachelor's degree in finance, Accounting, Economics, Business or related field (preferred)
verifiedKnowledge of loan structuring and work-out solutions (preferred)

Nice to Have

Bachelor's degree in finance, Accounting, Economics, Business or related field. Knowledge of loan structuring and work-out solutions in desirable and consumer collection experience.

Company

Civic Federal Credit Union

Industry

Financial Services

Headquarters

Raleigh, North Carolina

Open Roles

People First – Planet Always – Prosperity For All

Civic Federal Credit Union operates within the Financial Services industry, headquartered in Raleigh, North Carolina. This institution functions as a member-owned credit union focused on more than just standard banking transactions. Its core mission involves fostering a community where individuals are united by a shared commitment to creating positive impacts across North Carolina, local culture, and the environment. The organization prioritizes financial inclusion and community development as central pillars of its operational strategy. These activities are viewed as sustainable drivers of growth and long-term relevance for the credit union. By aligning financial services with broader social goals, Civic Federal Credit Union aims to serve its members while contributing to the economic and cultural well-being of the region it calls home.

Skills, education and keywords

Skills: Consumer Loan Product Collections, Charge Off Collections, Accounting Principles, Financial Statements, Tax Returns, Personal Tax Returns, Personal Financial Statements, Credit Bureau Reports, Credit Procedures, Bankruptcy.

Education: Bachelor's degree in finance, Accounting, Economics, Business or related field.

Frequently asked questions about Default Recovery Analyst at Civic Federal Credit Union

What does a Default Recovery Analyst at Civic Federal Credit Union do?expand_more

A Default Recovery Analyst at Civic Federal Credit Union is responsible for the following: Manage a portfolio of accounts assigned to small claims and legal pursuit; Appear in court proceedings on behalf of the Credit Union for debt collection; Analyze settlement requests from debt consolidation companies and borrowers for validity; and Document member interactions, payment agreements, and action plans in the core collection system.

What are the requirements for this Default Recovery Analyst role?expand_more

To qualify for the Default Recovery Analyst at Civic Federal Credit Union position, applicants should have: Minimum 1-3 years experience in consumer loan product collections, charge off collections, financial services or related field; Understanding of accounting principles and business financial statements and tax returns; Knowledge of analyzing personal tax returns, personal financial statements, and credit bureau reports; Experience with credit procedures, policies, regulations and laws, knowledge of bankruptcy and consumer law; Residency in the State of North Carolina; and Bachelor's degree in finance, Accounting, Economics, Business or related field (preferred).

Where is the Default Recovery Analyst role at Civic Federal Credit Union located?expand_more

Default Recovery Analyst at Civic Federal Credit Union is based in 494, East Cabarrus Street, Warehouse District, Raleigh, Wake County, North Carolina, 27601, United States. This is a on-site role.

Is this Default Recovery Analyst job remote, hybrid, or on-site?expand_more

Civic Federal Credit Union has listed this Default Recovery Analyst role as on-site.

How much experience is required for this Default Recovery Analyst role?expand_more

Default Recovery Analyst at Civic Federal Credit Union typically requires 1–3 years of relevant experience at the mid level level.

What skills do you need for the Default Recovery Analyst role at Civic Federal Credit Union?expand_more

Key skills for Default Recovery Analyst at Civic Federal Credit Union include Consumer Loan Product Collections; Charge Off Collections; Accounting Principles; Financial Statements; Tax Returns; Personal Tax Returns; Personal Financial Statements; and Credit Bureau Reports.

What education is required for Default Recovery Analyst at Civic Federal Credit Union?expand_more

Educational requirements for this role: Bachelor's degree in finance, Accounting, Economics, Business or related field.

What category does the Default Recovery Analyst role belong to?expand_more

Default Recovery Analyst at Civic Federal Credit Union is part of the accounting & finance job category on Recrutus.

About Civic Federal Credit Union

Browse more roles: All Civic Federal Credit Union jobs, accounting & finance jobs on Recrutus.