Clinic Services Specialist — Iowa City, IA at

About the Department

The University of Iowa Department of Obstetrics and Gynecology provides consultation, comprehensive treatment planning, and a broad range of services for patients with normal and high-risk pregnancies, as well as for gynecology, including oncology and reproductive endocrinology. Our comprehensive medical, surgical, and nursing services span the full spectrum of all obstetric and gynecologic patients at University of Health Care.

In addition to patient care, the department is noted for its strong educational programs for sonography students, medical students, residents, fellows, and practicing physicians. Basic and clinical research in reproductive medicine is also an important departmental activity.

About the Role

As a Clinic Services Specialist at our North Dodge Clinic, you will serve as a vital link between patients and our clinical teams. Under general supervision, you will be responsible for scheduling patient appointments and visits across multiple outpatient clinics using the EPIC system. Your day will involve performing reception functions and telephone coverage, ensuring patients receive factual information and assistance with documentation.

You will be the first point of contact for many patients, greeting them upon arrival, guiding them to appropriate waiting areas, and assisting with directions to other UI Health Care clinics. You will manage the flow of patients through the clinic, handle co-pay collections, and coordinate with multiple departments to ensure seamless scheduling. This role requires the ability to work effectively amidst distractions while maintaining a high standard of service excellence.

Hiring Process

To be considered for an interview, applicants must upload a cover letter and resume, marking them as relevant files during submission. Job openings are posted for a minimum of 14 calendar days and may be filled at any time after the posting period ends.

Successful candidates will be required to self-disclose any conviction history and will be subject to a criminal background check and credential/education verification. Up to five professional references will be requested at a later step in the recruitment process.

For additional questions, please contact Cassie Burrill at cassie-burrill@uiowa.edu.

Equal Opportunity

The University of Iowa is an Equal Opportunity/Affirmative Action employer. We are committed to building a diverse and inclusive community.

Work location

Work model: On-site

10, South Gilbert Street, Iowa City, Johnson County, Iowa, 52240, United States

Iowa City, Iowa

Key Responsibilities

check_circleSchedule patient appointments and tests using the EPIC system
check_circleAnswer incoming clinic calls and route faxes appropriately
check_circleFacilitate patient flow and direct patients to appropriate waiting areas
check_circleCoordinate appointments with multiple University of Iowa Health Care departments
check_circleServe as an intermediary between patients and nursing personnel regarding scheduling
check_circleCollect patient co-payments and maintain personal cash drawers
check_circleUpdate patient demographic and insurance information in Epic systems
check_circlePerform reception duties and assist with patient check-in processes

Requirements

verifiedBachelor's degree or equivalent combination of education and experience
verifiedMinimum six months of clerical administrative work
verifiedExperience working in customer service
verifiedProficiency in Microsoft Office Suite
verifiedSuccessful completion of criminal background check
verifiedCredential and education verification

Nice to Have

Demonstrated attention to detail. Excellent organizational skills. Experience working with EPIC. Knowledge of medical terminology. Experience working with data. Experience working in an outpatient healthcare setting. Demonstrated ability to resolve issues related to customer concerns or workflow changes and challenges. Knowledge of University of Iowa policies, procedures and regulations.

Skills, education and keywords

Skills: Epic, Microsoft Office Suite, Medical Terminology.

Education: Bachelor's degree or equivalent combination of education and experience.

Frequently asked questions about Clinic Services Specialist - OBGYN North Dodge at University of Iowa Research

What does a Clinic Services Specialist - OBGYN North Dodge at University of Iowa Research do?expand_more

Day-to-day, the Clinic Services Specialist - OBGYN North Dodge at University of Iowa Research will schedule patient appointments and tests using the epic system; answer incoming clinic calls and route faxes appropriately; facilitate patient flow and direct patients to appropriate waiting areas; and coordinate appointments with multiple university of iowa health care departments.

What are the requirements for this Clinic Services Specialist - OBGYN North Dodge role?expand_more

University of Iowa Research is looking for candidates who meet the following requirements: Bachelor's degree or equivalent combination of education and experience; Minimum six months of clerical administrative work; Experience working in customer service; Proficiency in Microsoft Office Suite; Successful completion of criminal background check; and Credential and education verification.

Where is the Clinic Services Specialist - OBGYN North Dodge role at University of Iowa Research located?expand_more

Clinic Services Specialist - OBGYN North Dodge at University of Iowa Research is based in 10, South Gilbert Street, Iowa City, Johnson County, Iowa, 52240, United States. This is a on-site role.

Is this Clinic Services Specialist - OBGYN North Dodge job remote, hybrid, or on-site?expand_more

University of Iowa Research has listed this Clinic Services Specialist - OBGYN North Dodge role as on-site.

How much experience is required for this Clinic Services Specialist - OBGYN North Dodge role?expand_more

Candidates for Clinic Services Specialist - OBGYN North Dodge at University of Iowa Research should have entry level.

What skills do you need for the Clinic Services Specialist - OBGYN North Dodge role at University of Iowa Research?expand_more

Key skills for Clinic Services Specialist - OBGYN North Dodge at University of Iowa Research include Epic; Microsoft Office Suite; and Medical Terminology.

What education is required for Clinic Services Specialist - OBGYN North Dodge at University of Iowa Research?expand_more

Educational requirements for this role: Bachelor's degree or equivalent combination of education and experience.

What category does the Clinic Services Specialist - OBGYN North Dodge role belong to?expand_more

Clinic Services Specialist - OBGYN North Dodge at University of Iowa Research is part of the admin job category on Recrutus.

Clinic Services Specialist - OBGYN North Dodge