Client Service Representative — Reston, VA at Canon USA

About the Role

As a Client Service II Representative in Print Production and Mailroom, you will serve as a vital link between our clients and their daily operational needs. This role is designed for individuals who thrive in dynamic, customer-facing environments where precision and communication are paramount. You will not only manage the flow of documents and mail but also act as a key point of contact for client inquiries, ensuring that service level agreements are met with excellence.

Your day will involve overseeing workflow and job balance within the team, assigning tasks to colleagues, and ensuring that all account processes are properly recorded in the Site Procedure Guide. Whether you are managing the reproduction of complex print requests, handling sensitive courier items, or maintaining the office reception area, you will be responsible for delivering high-quality service that exceeds client expectations. This position offers the opportunity to work across various functions including Copy/Print Production, Mail/Courier Services, and Office Services, adapting to the evolving needs of the client and division.

About the Team

You will be joining Canon U.S.A., Inc., a global leader in digital imaging solutions with a reputation for quality and innovation. Our team is driven by a mission to exceed customer expectations while enriching the lives of our local communities and staff. We foster a culture where talent sparks innovation, built on a foundation of integrity, respect, and empowerment. As part of our team, you will collaborate with a group that values a strong work ethic and a cooperative spirit, contributing to a shared sense of pride in the impactful work we do together.

Hiring Process

Candidates selected for this role must be prepared to obtain necessary security and/or other clearances required by the customer to enter their premises. Depending on the specific assignment, the role may also require driving between multiple client locations, necessitating a valid driver's license and an acceptable driving record. Please note that this is a customer-facing role requiring compliance with specific customer policies and protocols.

Equal Opportunity

Canon U.S.A., Inc. is an equal opportunity employer. We consider qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status. We are committed to building a diverse and inclusive workforce that reflects the communities we serve.

Work location

Work model: On-site

Links Drive, Island Walk, Reston, Fairfax County, Virginia, 20190, United States

Reston, Virginia

Key Responsibilities

check_circleAssign tasks to colleagues and manage team responsibilities within site operations
check_circleOversee workflow and job balance to ensure tasks meet account SLA requirements
check_circleCommunicate and train team on changes to workflow or procedures
check_circleManage daily and monthly records on service activity
check_circlePerform routine upkeep and basic maintenance of equipment
check_circleContribute to creating the Site Procedure Guide to record account processes
check_circleServe as main point of contact for clients and participate in client meetings
check_circleRespond promptly to customer requests via email, phone, and text
check_circlePerform print production including file review, printing, binding, and quality control
check_circle

Requirements

verifiedHS Diploma, GED, or equivalent experience required
verified1 to 2 years of related experience
verifiedPrior experience in a customer service environment
verifiedGood computer skills/technical knowledge
verifiedAbility to take all necessary steps to obtain security and/or other clearances required by customers
verifiedValid driver's license and acceptable driving record necessary
verifiedMust be legally authorized to work in the United States
verifiedMust reside in the United States at the time of hire

Benefits & Perks

check_circleMedical, dental, and vision insurancecheck_circle401(k) Savings Plancheck_circleDiscretionary profit sharingcheck_circleDiscretionary success sharingEducational assistance

Skills, education and keywords

Skills: Customer Service, Computer Skills, Copy/print Production, Mail/courier Services, Reception/office Services, Shipping/receiving, Inventory Services, Warehouse, File Room/records File Services, Copier Maintenance.

Education: HS Diploma, GED, or equivalent experience required.

Frequently asked questions about Client Service II Representative - Print Production/ Mailroom at Canon USA Inc Corporate Headquarters

What does a Client Service II Representative - Print Production/ Mailroom at Canon USA Inc Corporate Headquarters do?expand_more

A Client Service II Representative - Print Production/ Mailroom at Canon USA Inc Corporate Headquarters is responsible for the following: Assign tasks to colleagues and manage team responsibilities within site operations; Oversee workflow and job balance to ensure tasks meet account SLA requirements; Communicate and train team on changes to workflow or procedures; and Manage daily and monthly records on service activity.

What are the requirements for this Client Service II Representative - Print Production/ Mailroom role?expand_more

Canon USA Inc Corporate Headquarters is looking for candidates who meet the following requirements: HS Diploma, GED, or equivalent experience required; 1 to 2 years of related experience; Prior experience in a customer service environment; Good computer skills/technical knowledge; Ability to take all necessary steps to obtain security and/or other clearances required by customers; and Valid driver's license and acceptable driving record necessary.

Where is the Client Service II Representative - Print Production/ Mailroom role at Canon USA Inc Corporate Headquarters located?expand_more

Client Service II Representative - Print Production/ Mailroom at Canon USA Inc Corporate Headquarters is based in Links Drive, Island Walk, Reston, Fairfax County, Virginia, 20190, United States. This is a on-site role.

Is this Client Service II Representative - Print Production/ Mailroom job remote, hybrid, or on-site?expand_more

Canon USA Inc Corporate Headquarters has listed this Client Service II Representative - Print Production/ Mailroom role as on-site.

How much experience is required for this Client Service II Representative - Print Production/ Mailroom role?expand_more

Client Service II Representative - Print Production/ Mailroom at Canon USA Inc Corporate Headquarters typically requires 1–2 years of relevant experience at the entry level level.

What skills do you need for the Client Service II Representative - Print Production/ Mailroom role at Canon USA Inc Corporate Headquarters?expand_more

Key skills for Client Service II Representative - Print Production/ Mailroom at Canon USA Inc Corporate Headquarters include Customer Service; Computer Skills; Copy/print Production; Mail/courier Services; Reception/office Services; Shipping/receiving; Inventory Services; and Warehouse.

What education is required for Client Service II Representative - Print Production/ Mailroom at Canon USA Inc Corporate Headquarters?expand_more

Educational requirements for this role: HS Diploma, GED, or equivalent experience required.

What category does the Client Service II Representative - Print Production/ Mailroom role belong to?expand_more

Client Service II Representative - Print Production/ Mailroom at Canon USA Inc Corporate Headquarters is part of the customer services job category on Recrutus.

Client Service II Representative - Print Production/ Mailroom