Client Experience Coordinator

About the Role

This is not a standard call-center position; it is a high-trust, front-desk leadership role where your voice directly shapes how customers feel about Thomas Edison Electric. As a Client Experience Coordinator, you will be the calm, confident voice that turns customer stress into certainty. Your mission is to guide clients through their service journey, transforming confusion into confidence and ensuring they feel valued, supported, and certain they made the right choice.

You will own the first and most critical moment in every customer relationship. When customers call because something in their home has broken, you are the person they rely on. You will build trust through empathy and active listening, handling objections with confidence to help people make smart decisions without pressure. You are not just a voice on a phone; you are the brand, representing the company with personality and care.

Company Context

Thomas Edison Electric is growing fast in Newtown, PA. We are looking for individuals who genuinely enjoy helping people and bring warmth and clarity into every conversation. This role is designed for those who take pride in being the person customers remember, rather than someone who simply wants to clock in and out.

Future Growth

This position serves as a launchpad rather than a dead-end desk job. As you master the role, your opportunities will grow with you. Within six to twelve months, you will transition from answering calls to becoming a trusted resource for the leadership team. High performers have the opportunity to advance into roles such as Senior Client Experience Coordinator, Dispatch & Scheduling Lead, Office Manager, Operations Support, or Training & Quality Leader.

Culture & Benefits

We value customer service as a skill, not a script. In this environment, your health and vision are fully covered, and you will build retirement with a 401(k) plus a 4% match. You will receive paid time off and paid holidays while working with a supportive team that celebrates your skills.

Six months from now, you will know your customers by name and understand how the business runs. You will feel a deep sense of pride seeing trucks rolling out because you helped make it happen. We offer performance-based spiffs and a clear path to a $56k/year salary, rewarding those who are motivated by recognition and tangible impact.

Work location

Work model: On-site

92, Jonquil Drive, Fawn Hollow, Stoopville, Newtown Township, Bucks County, Pennsylvania, 18940, United States

Newtown Township, Pennsylvania

Key Responsibilities

check_circleBe the first point of contact for customers calling in
check_circleBuild trust through empathy, active listening, and clear communication
check_circleHandle objections with confidence and guide customers toward the right service
check_circleSupport dispatch and scheduling with accurate information
check_circleAssist customers with membership questions, financing, and next steps
check_circleKeep detailed notes and ensure strong follow-through
check_circleBook service appointments using established guidelines

Requirements

verified1+ year of customer service experience

Benefits & Perks

check_circleHealth and vision coverage fully coveredcheck_circle401(k) retirement plan with 4% company matchcheck_circlePaid time off and paid holidays

Company

Thomas Edison Electric Inc.

Industry

Appliances, Electrical, and Electronics Manufacturing

Thomas Edison Electric Inc. operates within the Appliances, Electrical, and Electronics Manufacturing sector, delivering specialized electrical services to residential and commercial clients. The company has expanded its reach to support more than 150,000 homes and businesses, establishing a significant footprint in the industry. Its operations are guided by a commitment to excellence, honesty, timeliness, cleanliness, and professional courtesy, blending traditional values with modern technological solutions. The organization relies on a workforce of vetted, insured, master-level electricians and dedicated customer service representatives to execute its mission. These professionals are recognized for their ability to provide innovative electrical solutions that exceed client expectations. By maintaining a team focused on quality and reliability, Thomas Edison Electric Inc. ensures that every project meets high standards of safety and performance. With a reputation for award-winning service, the company continues to serve as a trusted resource for electrical needs across its service area. The firm combines experienced expertise with a customer-centric approach to address complex electrical concerns efficiently. For further information regarding services and contact details, the company directs inquiries to its official website and toll-free line.

Frequently asked questions about Client Experience Coordinator at Thomas Edison Electric Inc.

What does a Client Experience Coordinator at Thomas Edison Electric Inc. do?expand_more

Day-to-day, the Client Experience Coordinator at Thomas Edison Electric Inc. will be the first point of contact for customers calling in; build trust through empathy, active listening, and clear communication; handle objections with confidence and guide customers toward the right service; and support dispatch and scheduling with accurate information.

What are the requirements for this Client Experience Coordinator role?expand_more

Thomas Edison Electric Inc. is looking for candidates who meet the following requirements: 1+ year of customer service experience.

Where is the Client Experience Coordinator role at Thomas Edison Electric Inc. located?expand_more

Client Experience Coordinator at Thomas Edison Electric Inc. is based in 92, Jonquil Drive, Fawn Hollow, Stoopville, Newtown Township, Bucks County, Pennsylvania, 18940, United States. This is a on-site role.

Is this Client Experience Coordinator job remote, hybrid, or on-site?expand_more

Thomas Edison Electric Inc. has listed this Client Experience Coordinator role as on-site.

How much experience is required for this Client Experience Coordinator role?expand_more

Client Experience Coordinator at Thomas Edison Electric Inc. typically requires 1+ years of relevant experience at the entry level level.

What category does the Client Experience Coordinator role belong to?expand_more

Client Experience Coordinator at Thomas Edison Electric Inc. is part of the customer services job category on Recrutus.

About Thomas Edison Electric Inc.

The organization relies on a workforce of vetted, insured, master-level electricians and dedicated customer service representatives to execute its mission. These professionals are recognized for their ability to provide innovative electrical solutions that exceed client expectations. By maintaining a team focused on quality and reliability, Thomas Edison Electric Inc. ensures that every project meets high standards of safety and performance.

With a reputation for award-winning service, the company continues to serve as a trusted resource for electrical needs across its service area. The firm combines experienced expertise with a customer-centric approach to address complex electrical concerns efficiently. For further information regarding services and contact details, the company directs inquiries to its official website and toll-free line.

Browse more roles: All Thomas Edison Electric Inc. jobs, customer services jobs on Recrutus.