Patient Service Representative
Not Disclosed•Full-TimeOn-site
location_on5661, Village Royale Lane, Saint Louis County, Missouri, 63128, United States
Find Your Calling at Mercy
The Advanced Patient Services Representative plays a crucial role in ensuring the smooth operation of the clinic practice by managing patient interactions, administrative tasks, and providing exceptional customer service. This position requires a high level of professionalism, communication skills, and the ability to handle a variety of responsibilities efficiently.
About the Role
As a Patient Service Representative at Mercy Clinic Southfork Urology, you will be the first point of contact for patients, setting the tone for their entire visit. You will manage the flow of the clinic by greeting and registering patients, verifying identities, and handling check-in and check-out procedures. Your day will involve answering phones, performing clerical tasks such as Epic charting, scanning, and faxing, and scheduling appointments and procedures while providing timely estimates.
You will work closely with the team to monitor provider schedules, communicate delays, and coordinate efforts to ensure efficient clinic flow. Beyond administrative duties, you will handle patient concerns professionally, manage daily cash drawers and accounts receivable tasks, and support departmental initiatives. Maintaining a safe, clean reception area and adhering to strict safety, privacy, and infection control policies are also key parts of your mission.
Why Mercy?
From day one, Mercy offers outstanding benefits and a supportive environment. Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.
Location
12700 Southfork Rd. Saint Louis, MO 63128
Work location
Work model: On-site
5661, Village Royale Lane, Saint Louis County, Missouri, 63128, United States
Missouri
Key Responsibilities
- check_circleAnswer phones and perform clerical tasks including Epic charting, scanning, and faxing
Similar Job Opportunities
Skills, education and keywords
Skills: Epic, Medical Terminology, Insurance, Billing Processes, Data Entry.
Education: High school diploma or equivalent required.
Frequently asked questions about Patient Service Representative at Mercy
What does a Patient Service Representative at Mercy do?expand_more
In this Patient Service Representative at Mercy role, you will answer phones and perform clerical tasks including epic charting, scanning, and faxing; monitor provider schedules and coordinate with staff to ensure efficient clinic flow; maintain accurate registration, ehrs, and assigned work queues; and manage daily cash drawer, accounts receivable tasks, and payment plans.
What are the requirements for this Patient Service Representative role?expand_more
Mercy is looking for candidates who meet the following requirements: High school diploma or equivalent; Customer service experience preferred; Knowledge of medical terminology, insurance, and billing processes; and Basic computer skills including accurate data entry.
Where is the Patient Service Representative role at Mercy located?expand_more
Patient Service Representative at Mercy is based in 5661, Village Royale Lane, Saint Louis County, Missouri, 63128, United States. This is a on-site role.