Claims Service Specialist
Not Disclosed•Full-TimeHybrid
location_onTwin Peaks Road Trail, Kentfield, Poway, San Diego County, California, 92064, United States
About GEICO
At GEICO, we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed customer expectations while making a real impact through our shared purpose. Our mission is to protect people when they need it most, constantly evolving to stay ahead of their needs.
When you join our company, we want you to feel valued, supported, and proud to work here. That is why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. We foster an inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset. Our teams are led by dynamic, multi-faceted leaders driven by performance excellence and unified under a shared purpose.
About the Role
As an Auto Claims Specialist, you will reassure customers and offer solutions with empathy and care when they need us the most. You will guide policyholders through their coverage and the steps to get back on the road safely. This role is designed for individuals who want to make a meaningful impact by driving customer satisfaction through meaningful interactions and resolving concerns to ensure a positive experience.
You will manage incoming calls, collect accident facts, investigate claim details, and collect statements from involved parties. This position offers a career where you can learn, grow, and thrive through personalized development programs, including industry-leading training, certification assistance, and career mentorship.
Schedule and Location
This role is based at our Poway, CA office (14111 Danielson St). The schedule begins with 100% in-office training for 6–9 months. Following training, the work model shifts to 4 days a week in the office and 1 day a week from home. You must be available to work evenings, weekends, and holidays.
Hiring Process
GEICO will not sponsor a new applicant for employment authorization for this position. Candidates are evaluated based on their qualifications, experience, and fit for our culture of caring and inclusion.
Equal Opportunity
The GEICO Companies provide for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information. We hire and promote individuals solely on the basis of their qualifications. GEICO reasonably accommodates qualified individuals with disabilities and maintains a work environment free from discrimination and harassment.
Work location
Work model: Hybrid
Twin Peaks Road Trail, Kentfield, Poway, San Diego County, California, 92064, United States
Poway, California
Key Responsibilities
- check_circleCollect accident facts and investigate claim details
- check_circleCollect statements from involved parties to process claims
- check_circleResolve customer concerns to ensure a positive experience
- check_circleAssist customers in the process of getting back on the road
- check_circleManage incoming customer calls regarding auto claims
- check_circleGuide policyholders through coverage options and next steps
Requirements
- verifiedHigh School Diploma or GED required
- verifiedAvailable to work evenings, weekends, and holidays
- verifiedCustomer-facing Claims experience preferred
- verifiedCollege degree preferred
Nice to Have
Customer-facing Claims experience. College degree.
Benefits & Perks
check_circleHealth and wellness benefits starting Day 1 including medical, dental, vision, and flexible spending accountscheck_circleAccrue Paid Time Off immediately plus 13 paid holidays annually (8 fixed, 5 floating)check_circle401(k) with up to 6% match, vested immediatelycheck_circleGEICO Strive upfront tuition assistance program up to $5,250 annually
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma or GED required; College degree preferred.
Frequently asked questions about Claims Service Specialist at GEICO
What does a Claims Service Specialist at GEICO do?expand_more
Day-to-day, the Claims Service Specialist at GEICO will collect accident facts and investigate claim details; collect statements from involved parties to process claims; resolve customer concerns to ensure a positive experience; and assist customers in the process of getting back on the road.
What are the requirements for this Claims Service Specialist role?expand_more
GEICO is looking for candidates who meet the following requirements: High School Diploma or GED required; Available to work evenings, weekends, and holidays; Customer-facing Claims experience preferred; and College degree preferred.
Where is the Claims Service Specialist role at GEICO located?expand_more
Claims Service Specialist at GEICO is based in Twin Peaks Road Trail, Kentfield, Poway, San Diego County, California, 92064, United States. This is a hybrid role.
Is this Claims Service Specialist job remote, hybrid, or on-site?expand_more
GEICO has listed this Claims Service Specialist role as hybrid.
How much experience is required for this Claims Service Specialist role?expand_more
Candidates for Claims Service Specialist at GEICO should have mid level.
What education is required for Claims Service Specialist at GEICO?expand_more
Educational requirements for this role: High School Diploma or GED required; and College degree preferred.
What category does the Claims Service Specialist role belong to?expand_more
Claims Service Specialist at GEICO is part of the customer services job category on Recrutus.