Claims Service Specialist
Not Disclosed•Full-TimeOn-site
location_on3, William Street, North Bay Shore, Bay Shore, Town of Islip, Suffolk County, New York, 11706, United States
About GEICO
At GEICO, we honor our iconic brand by offering quality coverage to millions of customers and being there when they need us most. We thrive through relentless innovation to exceed customer expectations while making a real impact through our shared purpose. Our mission is to protect people when they need it most, constantly evolving to stay ahead of their needs.
When you join our company, we want you to feel valued, supported, and proud to work here. That is why we offer The GEICO Pledge: Great Company, Great Culture, Great Rewards, and Great Careers. We foster an inclusive culture of shared success, rooted in integrity, a bias for action, and a winning mindset. Our teams are driven by performance excellence and unified under a shared purpose, valuing different perspectives and ensuring a work environment free from discrimination and harassment.
About the Role
As an Auto Claims Specialist, you will reassure customers and offer solutions with empathy and care when they need us the most. You will guide policyholders through their coverage and the steps to get back on the road safely. This role is designed for those who want to make a meaningful impact by resolving customer concerns and ensuring a positive experience during life's twists and turns.
You will manage incoming calls, collect accident facts, investigate claim details, and collect statements from involved parties. Your work will drive customer satisfaction through meaningful interactions, helping our customers navigate their claims process efficiently.
Work Environment This is an in-office position located at 2 Huntington Quadrangle, Melville, NY 11747. The role involves complete in-office training, followed by an opportunity to work 80% on-site and 20% off-site. You may also enjoy GEICO Flex, which offers additional weeks annually to work off-site, subject to meeting location and work guidelines.
Hiring Process
GEICO will not sponsor a new applicant for employment authorization for this position. Candidates are expected to be available to work evenings, weekends, and holidays to meet business needs.
Equal Opportunity
The GEICO Companies provide for a fair and equal employment opportunity for all associates and job applicants regardless of race, color, religious creed, national origin, ancestry, age, gender, pregnancy, sexual orientation, gender identity, marital status, familial status, disability, or genetic information, in compliance with applicable federal, state, and local law. GEICO hires and promotes individuals solely on the basis of their qualifications for the job to be filled. We reasonably accommodate qualified individuals with disabilities to enable them to receive equal employment opportunity and/or perform the essential functions of the job.
Work location
Work model: On-site
3, William Street, North Bay Shore, Bay Shore, Town of Islip, Suffolk County, New York, 11706, United States
Bay Shore, New York
Key Responsibilities
- check_circleCollect accident facts and investigate claim details
- check_circleGuide policyholders through coverage and claim steps
- check_circleAssist customers in the process of getting back on the road
- check_circleManage incoming customer calls regarding auto claims
- check_circleResolve customer concerns to ensure positive experiences
- check_circleGather statements from involved parties in accidents
Requirements
- verifiedHigh School Diploma or GED required
- verifiedAvailable to work evenings, weekends, and holidays
- verifiedCustomer-facing Claims experience preferred
- verifiedCollege degree preferred
Nice to Have
Customer-facing Claims experience. College degree.
Benefits & Perks
check_circleHealth and wellness benefits starting Day 1 including medical, dental, vision, and flexible spending accountscheck_circlePaid Time Off accrual starting immediately plus 13 paid holidays annually (8 fixed, 5 floating)check_circle401(k) with up to 6% company match vested immediatelycheck_circleGEICO Strive tuition assistance program providing up to $5,250 annually
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma or GED required; College degree preferred.
Frequently asked questions about Claims Service Specialist at GEICO
What does a Claims Service Specialist at GEICO do?expand_more
A Claims Service Specialist at GEICO is responsible for the following: Collect accident facts and investigate claim details; Guide policyholders through coverage and claim steps; Assist customers in the process of getting back on the road; and Manage incoming customer calls regarding auto claims.
What are the requirements for this Claims Service Specialist role?expand_more
GEICO is looking for candidates who meet the following requirements: High School Diploma or GED required; Available to work evenings, weekends, and holidays; Customer-facing Claims experience preferred; and College degree preferred.
Where is the Claims Service Specialist role at GEICO located?expand_more
Claims Service Specialist at GEICO is based in 3, William Street, North Bay Shore, Bay Shore, Town of Islip, Suffolk County, New York, 11706, United States. This is a on-site role.
Is this Claims Service Specialist job remote, hybrid, or on-site?expand_more
GEICO has listed this Claims Service Specialist role as on-site.
How much experience is required for this Claims Service Specialist role?expand_more
Candidates for Claims Service Specialist at GEICO should have mid level.
What education is required for Claims Service Specialist at GEICO?expand_more
Educational requirements for this role: High School Diploma or GED required; and College degree preferred.
What category does the Claims Service Specialist role belong to?expand_more
Claims Service Specialist at GEICO is part of the customer services job category on Recrutus.