Chelsea Front Desk Coordinator
Not Disclosed•Full-TimeOn-site
location_on4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
About the Team
Skincare should be simple, effective, and fit into real life—and that's exactly what we do! Glowbar is reinventing the facial with custom, 30-minute treatments led by expert estheticians, designed to deliver results without the fluff. Since launching in NYC in 2019, we've grown fast, with locations across the Northeast and more on the way. We're a people-first brand on a mission to help everyone feel confident in their skin—and we're just getting started.
About the Role
The Studio Guide is the first and last touchpoint for every Glowbar client, setting the tone for an exceptional experience. Energetic, outgoing, and people-focused, Studio Guides embody a client-first mentality and bring a warm, engaging presence to the studio every day. In this role, you will stand at the front desk as the face of the studio, managing check-ins and outs, appointment scheduling, and client communication with professionalism and care.
Beyond operations, you will be responsible for facility maintenance, ensuring the studio environment is clean, organized, and running smoothly. Selling memberships is a key part of the role, with financial incentives tied to performance. Success requires confidence in client conversations, the ability to meet and exceed sales goals, and a genuine passion for helping clients make Glowbar a part of their routine. This is a role for someone who thrives on energy, consistency, and connection.
A Peek Into Your Day
Your day begins by arriving before the start of your shift to prepare the front desk. You will manage the flow of clients, handling check-ins, check-outs, and waitlist management. You'll rebook clients immediately post-service and handle any necessary appointment cancellations or adjustments. Communication is constant, as you'll manage phones, emails, and texts with care.
You'll also handle the physical environment, including laundry, towel service, and general studio cleaning and organization. You will field marketing support both inside and outside the studio and actively engage in selling memberships and packages. This is an active role where you can expect to be on your feet for extended periods while engaging with clients in a dynamic, client-focused environment.
How We Measure Success
Your impact will be measured through two primary metrics:
- Membership Conversion
- Studio's Net Promoter Score (NPS)
Working Conditions
At Glowbar, our studios are active environments. You should expect frequent standing, walking, and movement throughout the entire shift. The role involves bending, reaching, twisting, and lifting up to 15 pounds, including merchandise, laundry, and back-of-house supplies. You may need to climb stairs during shift operations and remain mobile for the full duration of your shift. The environment may expose you to varying temperatures and humidity levels, particularly in laundry or supply areas. You will also perform operational tasks such as restocking, organizing supplies, and light cleaning. To support our client demand, you will be required to work weekends, evenings, and holidays.
Your Glow Package
Because when you feel supported, your GLOW is unstoppable. We offer a comprehensive benefits package including:
- Bonus eligibility
- Medical, dental, and vision insurance (Full-Time)
- Disability, accident, critical illness, and life insurance
- Employee Assistance Program (EAP) for mental wellness
- Paid Time Off, Sick Leave, and Holidays (Full-Time)
- Reliable schedules that respect your time
- Annual Glowbar Membership plus 2 guest passes
- Employee discounts on skincare products and Friends and family discounts
- Commuter benefits
- Referral bonuses for bringing new team members
- Discounts on lifestyle brands, restaurants, theme parks, and more
Work location
Work model: On-site
4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
New York, New York
Key Responsibilities
- check_circleSell memberships and packages to meet and exceed sales goals
- check_circleManage the client waitlist and rebook clients immediately post-service
- check_circleManage client check-ins, check-outs, and appointment scheduling adjustments
- check_circleHandle client communications via phone, email, and text with professionalism
- check_circleSupport marketing initiatives both inside and outside the studio
- check_circleMaintain studio cleanliness, organization, and laundry services
Requirements
- verified1+ years of hospitality experience
- verifiedKnowledge of salon/spa standards, policies, and procedures
- verifiedFull-Time: 5 days open availability including weekends
- verifiedPart-Time: 3 days open availability including one weekend day
- verifiedWeekend Only: Saturday & Sunday availability every week
Benefits & Perks
check_circleMedical, dental, and vision insurance (Full-Time, mostly covered by employer)check_circleDisability, accident, critical illness, and life insurancecheck_circleEmployee Assistance Program (EAP) for mental wellnesscheck_circlePaid Time Off, Sick Leave, and Holidays (Full-Time)Annual Glowbar Membership plus 2 guest passes
Similar Job Opportunities
Frequently asked questions about Chelsea Front Desk Coordinator at Glowbar
What does a Chelsea Front Desk Coordinator at Glowbar do?expand_more
A Chelsea Front Desk Coordinator at Glowbar is responsible for the following: Sell memberships and packages to meet and exceed sales goals; Manage the client waitlist and rebook clients immediately post-service; Manage client check-ins, check-outs, and appointment scheduling adjustments; and Handle client communications via phone, email, and text with professionalism.
What are the requirements for this Chelsea Front Desk Coordinator role?expand_more
To qualify for the Chelsea Front Desk Coordinator at Glowbar position, applicants should have: 1+ years of hospitality experience; Knowledge of salon/spa standards, policies, and procedures; Full-Time: 5 days open availability including weekends; Part-Time: 3 days open availability including one weekend day; and Weekend Only: Saturday & Sunday availability every week.
Where is the Chelsea Front Desk Coordinator role at Glowbar located?expand_more
Chelsea Front Desk Coordinator at Glowbar is based in 4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States. This is a on-site role.
Is this Chelsea Front Desk Coordinator job remote, hybrid, or on-site?expand_more
Glowbar has listed this Chelsea Front Desk Coordinator role as on-site.
How much experience is required for this Chelsea Front Desk Coordinator role?expand_more
Chelsea Front Desk Coordinator at Glowbar typically requires 1+ years of relevant experience at the entry level level.
What skills do you need for the Chelsea Front Desk Coordinator role at Glowbar?expand_more
Key skills for Chelsea Front Desk Coordinator at Glowbar include Hospitality; Customer Service; Appointment Scheduling; Sales; Salon/spa Standards; Salon/spa Policies; and Salon/spa Procedures.
What category does the Chelsea Front Desk Coordinator role belong to?expand_more
Chelsea Front Desk Coordinator at Glowbar is part of the customer services job category on Recrutus.
About Glowbar
Glowbar operates within the wellness and fitness services industry, with its headquarters located in New York, New York. The company specializes in professional-grade skincare treatments designed to help clients achieve greater confidence in their skin. By removing the uncertainty often associated with skincare routines, Glowbar delivers customized, thirty-minute monthly sessions that target specific skin concerns. These services are executed by expertly trained estheticians who utilize standardized technology to ensure consistent, results-driven experiences for every individual. The organization is committed to maintaining a clear and effective path to healthy skin through its structured approach to facial care. While the company encourages engagement with its team through social media channels, its core business focus remains on providing accessible, high-quality treatments that standardize the skincare process for a broad audience.
Browse more roles: All Glowbar jobs, customer services jobs on Recrutus.