Automotive Service Advisor
Not Disclosed•Full-TimeOn-site
location_on1761, Walters Drive, Crockett Ridge-Wildwood, Crockett Ridge, Morristown, Hamblen County, East Tennessee, Tennessee, 37814, United States
About Farris Motor Company
For over 90 years, Farris Motor Company has earned trust by doing business the right way. We are a family-owned business, locally rooted in East Tennessee, operating three locations that serve the Morristown and Jefferson City communities. We are not looking for people who mentally clock out at five; we are looking for Service Advisors who genuinely care about customers, want to build real relationships, and see this job as the beginning of something bigger.
The Farris family is growing, and we need sharp, hungry advisors ready to make real money and prove themselves every single day. We operate on a "Farris Way" built on core values: taking ownership, being a communication king, striving to be the 1%, practicing self-reflection, and maintaining a champions mindset. We believe that if customers believe you care, they will return and recommend you, which is where real income comes from.
About the Role
As a Service Advisor, you will be the bridge between our customers and our service team. You will answer inbound calls, schedule appointments with precision, and check customers in and out following a consistent process that builds trust. Your day involves asking strategic questions to understand vehicle needs, providing real-time updates during repairs, and recommending appropriate maintenance based on genuine care.
You will work as part of a small 2-3 person advisor team, supporting each other to accomplish shared goals. While we measure performance on metrics like Standard ELR, HRO, and tech proficiency, the metric that drives everything is having happy customers who believe we care. You will utilize computer and tablet systems to document service records and verify customer information accurately.
This role is designed for those with character and hunger rather than just a resume. We do not require prior service advisor or automotive industry experience; we can teach you how to write a Repair Order (RO) and use our systems. What we cannot teach is character. If you have worked in retail, hospitality, or customer service and learned how to care for people, that counts. We are looking for someone who is honest, dependable, and willing to be coached.
Compensation and Growth
This position offers a Weekly Guarantee plus Commission. Top performers who excel at building customer relationships and recommending appropriate services can exceed $70k+ annually. This is real money for someone who cares, works hard, and lasts.
We invest in your future with paid training, health insurance (company pays 50% of employee cost), a 401(k) match, and paid holidays and vacation. We offer a clear pathway for advancement, with opportunities to become a Lead Advisor or Service Manager as the business grows. You are not just getting a paycheck; you are betting on Farris, and Farris bets on you.
How to Apply
Ready to join the Farris family? Apply now with a brief note including:
- A summary of your work history (does not need to be in service).
- Why you are interested in this opportunity.
- Why you think you would be good at building customer relationships.
- Any relevant customer service experience.
We are looking for your character, your hunger, and your willingness to be coached. If you are ready to build something real, let's talk.
Locations
We are hiring at the following locations:
- Farris Motor Company – Jefferson City, TN
- Farris Ford – Morristown, TN
- Farris Jeep Chrysler Dodge Ram – Morristown, TN
Equal Opportunity
Farris Motor Company is an Equal Opportunity Employer. We hire the best person for the job—period.
Work location
Work model: On-site
1761, Walters Drive, Crockett Ridge-Wildwood, Crockett Ridge, Morristown, Hamblen County, East Tennessee, Tennessee, 37814, United States
Morristown, Tennessee
Key Responsibilities
- check_circleAnswer inbound customer calls and schedule service appointments with precision
- check_circleCheck customers in and out following a consistent service process
- check_circleProvide real-time updates to customers throughout their repair or maintenance visit
- check_circleRecommend appropriate maintenance or repair services based on findings and customer needs
- check_circleVerify and update customer contact information accurately during each visit
- check_circleUtilize computer and tablet systems to document and complete service records
- check_circleBuild lasting relationships with customers through trust and integrity in every interaction
Requirements
- verifiedStrong communication skills (written and verbal)
- verifiedProficiency with computers and online systems
- verifiedCustomer service experience (preferred)
- verifiedBasic automotive knowledge (helpful but not required)
Nice to Have
Prior customer service experience, phone handling experience, or background in retail or hospitality.
Benefits & Perks
check_circleHealth insurance with company paying 50% of employee costcheck_circle401(k) with employer matchingcheck_circlePaid training for new employeescheck_circlePaid holidays and vacation timeOpportunity for advancement to Lead Advisor or Service Manager
Similar Job Opportunities
Frequently asked questions about Automotive Service Advisor at Farris Motor Co
What does a Automotive Service Advisor at Farris Motor Co do?expand_more
Day-to-day, the Automotive Service Advisor at Farris Motor Co will answer inbound customer calls and schedule service appointments with precision; check customers in and out following a consistent service process; provide real-time updates to customers throughout their repair or maintenance visit; and recommend appropriate maintenance or repair services based on findings and customer needs.
What are the requirements for this Automotive Service Advisor role?expand_more
To qualify for the Automotive Service Advisor at Farris Motor Co position, applicants should have: Strong communication skills (written and verbal); Proficiency with computers and online systems; Customer service experience (preferred); and Basic automotive knowledge (helpful but not required).
Where is the Automotive Service Advisor role at Farris Motor Co located?expand_more
Automotive Service Advisor at Farris Motor Co is based in 1761, Walters Drive, Crockett Ridge-Wildwood, Crockett Ridge, Morristown, Hamblen County, East Tennessee, Tennessee, 37814, United States. This is a on-site role.
Is this Automotive Service Advisor job remote, hybrid, or on-site?expand_more
Farris Motor Co has listed this Automotive Service Advisor role as on-site.
How much experience is required for this Automotive Service Advisor role?expand_more
Candidates for Automotive Service Advisor at Farris Motor Co should have entry level.
What skills do you need for the Automotive Service Advisor role at Farris Motor Co?expand_more
Key skills for Automotive Service Advisor at Farris Motor Co include Customer Service; Communication; Computer Proficiency; and Online Systems.
What category does the Automotive Service Advisor role belong to?expand_more
Automotive Service Advisor at Farris Motor Co is part of the customer services job category on Recrutus.
About Farris Motor Co
Farris Motor Co operates in the motor vehicle manufacturing and retail sector, headquartered in Jefferson City, Tennessee. The company provides a comprehensive inventory of new and pre-owned automobiles to customers throughout the Knoxville area. Their current selection includes popular models such as the Chrysler 300, Dodge Charger, and Jeep Wrangler, alongside various other vehicles designed to meet diverse transportation needs. By offering a large range of options at competitive price points, the organization aims to serve local buyers seeking reliable transportation solutions. The business focuses on delivering value through its extensive stock and accessible location, ensuring that residents in the region have access to a variety of vehicle choices. This approach supports the company's role in the regional automotive market, connecting consumers with the specific brands and models they require for their daily lives.
Browse more roles: All Farris Motor Co jobs, customer services jobs on Recrutus.