Capacity Planning Consultant

About the Company

We are an insurance company determined to make a difference, going well beyond standard coverages and policies. Our mission is to provide every team member with the opportunity to achieve their personal goals while helping others accomplish theirs. We are dedicated to shaping the future of the industry.

About the Role

As a Capacity Planning Consultant, you will serve as a critical bridge between Operations, Finance, and HR to drive strategic workforce decisions. This role exists to ensure our Operations Service and Call Centers are optimally staffed to meet current and future workload demands. You will develop and maintain comprehensive staffing models that account for business processes, productivity, growth, investment initiatives, and turnover.

In this position, you will work closely with Operations and Finance teams to shape the annual operating plan and regular outlooks. Your day-to-day involves conducting detailed variance analytics, forecasting demand drivers, and influencing business partners with compelling data-driven rationales. You will translate complex business variables into working staff models, allowing the organization to isolate the impact of changes on service level commitments and resource utilization.

Hiring Process

We are committed to a transparent and efficient hiring process. While specific steps may vary, candidates can expect to engage in a series of conversations designed to assess both technical expertise and cultural fit. We encourage you to review the qualifications carefully to ensure your background aligns with the quantitative and analytical nature of this role.

Equal Opportunity Employer

The Hartford is an Equal Opportunity Employer. We consider qualified applicants regardless of sex, race, color, veteran status, disability, sexual orientation, gender identity or expression, religion, or age.

Work location

Work model: Hybrid

105, West High Street, Jefferson City, Cole County, Missouri, 65102, United States

Jefferson City, Missouri

Key Responsibilities

check_circleDevelop and maintain comprehensive staffing models for Operations Service and Call Centers
check_circleEstablish staff plans and capacity requirements based on data analytics and business drivers
check_circleConduct variance and scenario analysis to forecast demand and minimize staffing variances
check_circleParticipate in financial outlook and operating plan processes by submitting staffing projections
check_circleDevelop benchmarking metrics to assess efficiency and productivity of planned staffing levels
check_circleIdentify trends, quantify impacts, and communicate staffing implications to business partners
check_circleAct as liaison between Operations, HR, Finance, and Training regarding staffing and capacity planning

Requirements

verifiedBachelor's Degree preferred
verifiedExperience in constructing quantitative analysis
verifiedExperience in building capacity plans for call center and back office operations
verifiedLong term workforce modeling experience
verifiedLong term Forecasting experience looking out at least 2 years
verifiedService Operations/Contact Center and/or business forecasting experience
verifiedStrong quantitative and mathematical skills
verifiedStrong to advanced MS EXCEL skills
verifiedFamiliarity with IEX and workforce planning tools
verifiedAdept in data mining, data analysis, and data presentation

Nice to Have

Bachelor's Degree

Benefits & Perks

check_circleShort-term or annual bonusescheck_circleLong-term incentivescheck_circleOn-the-spot recognition

Company

The Hartford

Industry

Financial Services

Headquarters

Hartford, CT

Open Roles

Doing more and doing better for our customers every day.

The Hartford is a financial services firm headquartered in Hartford, Connecticut, with a history spanning more than two centuries. The organization focuses on providing insurance and financial protection solutions to individuals, businesses, and communities. For over 200 years, the company has built its reputation on reliability and service, emphasizing a commitment to supporting the people who rely on its products. The firm operates with a dedication to innovation, aiming to improve experiences for customers, employees, and the broader communities it serves. This long-standing presence in the financial sector reflects a consistent effort to adapt to changing needs while maintaining a foundation of trust. The company's operations are centered in Hartford, Connecticut, where it continues to deliver essential financial services to a wide range of clients.

Skills, education and keywords

Skills: MS Excel, Iex, Workforce Planning Tools, Data Mining, Data Analysis, Data Presentation, Workforce Modeling, Forecasting, Capacity Planning, Quantitative Analysis.

Education: Bachelor's Degree preferred.

Frequently asked questions about Capacity Planning Consultant at The Hartford

What does a Capacity Planning Consultant at The Hartford do?expand_more

Day-to-day, the Capacity Planning Consultant at The Hartford will develop and maintain comprehensive staffing models for operations service and call centers; establish staff plans and capacity requirements based on data analytics and business drivers; conduct variance and scenario analysis to forecast demand and minimize staffing variances; and participate in financial outlook and operating plan processes by submitting staffing projections.

What are the requirements for this Capacity Planning Consultant role?expand_more

To qualify for the Capacity Planning Consultant at The Hartford position, applicants should have: Bachelor's Degree preferred; Experience in constructing quantitative analysis; Experience in building capacity plans for call center and back office operations; Long term workforce modeling experience; Long term Forecasting experience looking out at least 2 years; and Service Operations/Contact Center and/or business forecasting experience.

Where is the Capacity Planning Consultant role at The Hartford located?expand_more

Capacity Planning Consultant at The Hartford is based in 105, West High Street, Jefferson City, Cole County, Missouri, 65102, United States. This is a hybrid role.

Is this Capacity Planning Consultant job remote, hybrid, or on-site?expand_more

The Hartford has listed this Capacity Planning Consultant role as hybrid.

How much experience is required for this Capacity Planning Consultant role?expand_more

Candidates for Capacity Planning Consultant at The Hartford should have mid level.

What skills do you need for the Capacity Planning Consultant role at The Hartford?expand_more

Key skills for Capacity Planning Consultant at The Hartford include MS Excel; Iex; Workforce Planning Tools; Data Mining; Data Analysis; Data Presentation; Workforce Modeling; and Forecasting.

What education is required for Capacity Planning Consultant at The Hartford?expand_more

Educational requirements for this role: Bachelor's Degree preferred.

What category does the Capacity Planning Consultant role belong to?expand_more

Capacity Planning Consultant at The Hartford is part of the accounting & finance job category on Recrutus.

About The Hartford

Browse more roles: All The Hartford jobs, accounting & finance jobs on Recrutus.