The Hartford

The Capacity Planning Consultant role supports the Operations Service and Call Center teams by developing and maintaining comprehensive staffing models for long-term workforce planning. Key responsibilities include analyzing data to forecast resource requirements, conducting variance and scenario analysis, and serving as a liaison between Operations, Finance, HR, and Training departments to align staffing with business goals. The position offers the appeal of shaping future operational strategies through complex quantitative analysis and influencing critical budget decisions. This full-time position provides flexibility to work either remotely or in the office within a collaborative environment focused on achieving organizational goals.