Business Analyst - Billing
Not Disclosed•Full-TimeHybrid
location_on9, East 45th Street, Midtown, Manhattan Community Board 5, Manhattan, New York County, New York, 10017, United States
About the Team
Wolters Kluwer CT Corporation is a premier provider of registered agent, entity formation, and corporate compliance services. We support businesses and law firms with everything from UCC filings to foreign qualifications and business licensing. Our mission is to empower organizations with the tools and expertise needed to navigate complex regulatory landscapes efficiently.
About the Role
As a Business Analyst - Billing, you will serve as a strategic partner within the Customer Success organization, reporting to the Director. This role exists to analyze billing and payment operations, driving process and technology improvements that enhance operational efficiency, customer experience, and financial outcomes. You will act as the voice of stakeholders, translating business needs into clear requirements and collaborating cross-functionally with Sales, Service, Product, Finance, Accounting, and Technology teams to support solution delivery.
In this position, you will work a hybrid schedule from our local office (2 days in office, 3 days remotely), applying sound judgment to solve complex problems while potentially mentoring junior team members. The role involves evaluating data trends and performance metrics to identify risks, developing process maps and functional requirements, and participating in testing strategies and production releases.
Hiring Process
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant.
To help maintain this integrity, please remove virtual backgrounds and be prepared for in-person interviews. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process. Please note that the use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Our Culture & Commitment
Wolters Kluwer U.S. Corporation and all of its subsidiaries, divisions, and customer/business units is an Equal Opportunity / Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
Work location
Work model: Hybrid
9, East 45th Street, Midtown, Manhattan Community Board 5, Manhattan, New York County, New York, 10017, United States
New York, New York
Key Responsibilities
- check_circleLead analysis, design, and optimization of billing and payment processes and platforms
- check_circleEvaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities
- check_circleDevelop process maps, use cases, and functional requirements
- check_circleCollaborate with Sales, Service, Product, Finance, Accounting, and Technology teams
- check_circleSupport project delivery including requirement clarification, risk identification, and issue resolution
- check_circleAssist with training, documentation, and post-implementation support
- check_circleContribute to business cases, project documentation, and operational reporting
- check_circleParticipate in testing strategy, User Acceptance Testing, and production releases
Requirements
- verifiedBachelor's degree in Business, Information Technology, or related field
- verified5+ years in Business Analysis, Operations, Product, or Project Management
- verifiedExperience with SDLC methodologies (Agile/SAFe, Waterfall)
- verifiedProficiency in Microsoft Office (Excel, Word, PowerPoint)
- verifiedFamiliarity with ADO, JIRA, Confluence, Visio, Lucid, Miro, or Smartsheets
- verifiedSQL and data visualization tools (Power Bi) experience preferred
Nice to Have
MBA degree. Experience in a corporate billing function. 9 years of experience in Business Analysis, Operations, Product, or Project Management. Familiarity with SQL and data visualization tools such as Power BI.
Benefits & Perks
check_circleMedical, Dental, and Vision Planscheck_circle401(k) retirement plancheck_circleCommuter Benefitscheck_circleTuition Assistance PlanVacation and Sick Time
Similar Job Opportunities
Skills, education and keywords
Skills: Requirements Gathering, Process Mapping, SDLC, Agile, Safe, Waterfall, Microsoft Office, Excel, Word, Powerpoint.
Education: Bachelor's degree in Business, IT, or related field (or equivalent experience); MBA preferred.
Frequently asked questions about Business Analyst - Billing at Wolters Kluwer
What does a Business Analyst - Billing at Wolters Kluwer do?expand_more
A Business Analyst - Billing at Wolters Kluwer is responsible for the following: Lead analysis, design, and optimization of billing and payment processes and platforms; Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities; Develop process maps, use cases, and functional requirements; and Collaborate with Sales, Service, Product, Finance, Accounting, and Technology teams.
What are the requirements for this Business Analyst - Billing role?expand_more
Wolters Kluwer is looking for candidates who meet the following requirements: Bachelor's degree in Business, Information Technology, or related field; 5+ years in Business Analysis, Operations, Product, or Project Management; Experience with SDLC methodologies (Agile/SAFe, Waterfall); Proficiency in Microsoft Office (Excel, Word, PowerPoint); Familiarity with ADO, JIRA, Confluence, Visio, Lucid, Miro, or Smartsheets; and SQL and data visualization tools (Power Bi) experience preferred.
Where is the Business Analyst - Billing role at Wolters Kluwer located?expand_more
Business Analyst - Billing at Wolters Kluwer is based in 9, East 45th Street, Midtown, Manhattan Community Board 5, Manhattan, New York County, New York, 10017, United States. This is a hybrid role.
Is this Business Analyst - Billing job remote, hybrid, or on-site?expand_more
Wolters Kluwer has listed this Business Analyst - Billing role as hybrid.
How much experience is required for this Business Analyst - Billing role?expand_more
Business Analyst - Billing at Wolters Kluwer typically requires 5–9 years of relevant experience at the senior level.
What skills do you need for the Business Analyst - Billing role at Wolters Kluwer?expand_more
Key skills for Business Analyst - Billing at Wolters Kluwer include Requirements Gathering; Process Mapping; SDLC; Agile; Safe; Waterfall; Microsoft Office; and Excel.
What education is required for Business Analyst - Billing at Wolters Kluwer?expand_more
Educational requirements for this role: Bachelor's degree in Business, IT, or related field (or equivalent experience); and MBA preferred.
What category does the Business Analyst - Billing role belong to?expand_more
Business Analyst - Billing at Wolters Kluwer is part of the it job category on Recrutus.