Business Analyst - Billing
Not Disclosed•Full-TimeHybrid
location_on4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
About the Company
Wolters Kluwer CT Corporation is a premier provider of registered agent, entity formation, and corporate compliance services. We support businesses and law firms with everything from UCC filings to foreign qualifications and business licensing.
About the Role
As the Business Analyst – Billing, you will analyze billing and payment operations to drive process and technology improvements. This role partners cross-functionally to translate business needs into clear requirements, support solution delivery, and enhance operational efficiency, customer experience, and financial outcomes. You will report to the Director, Customer Success and work a hybrid schedule from our local office (2 days in office, 3 days remotely). The position involves operating with moderate supervision, applying sound judgment to solve complex problems, and potentially mentoring junior team members.
Hiring Process
To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we're getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.
Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.
Work location
Work model: Hybrid
4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States
New York, New York
Key Responsibilities
- check_circleLead analysis, design, and optimization of billing and payment processes and platforms
Similar Job Opportunities
Skills, education and keywords
Skills: Agile, Safe, Waterfall, Microsoft Office, Excel, Word, Powerpoint, Ado, Jira, Confluence.
Education: Bachelor's degree in Business, Information Technology, or related field (or equivalent experience); MBA preferred.
Frequently asked questions about Business Analyst - Billing at Wolters Kluwer
What does a Business Analyst - Billing at Wolters Kluwer do?expand_more
A Business Analyst - Billing at Wolters Kluwer is responsible for the following: Lead analysis, design, and optimization of billing and payment processes and platforms; Evaluate business operations, data trends, and performance metrics to identify risks and improvement opportunities; Develop process maps, use cases, and functional requirements; and Act as the voice of stakeholders by incorporating feedback from frontline teams and customers.
What are the requirements for this Business Analyst - Billing role?expand_more
Wolters Kluwer is looking for candidates who meet the following requirements: Bachelor's degree in Business, Information Technology, or related field; 5+ years in Business Analysis, Operations, Product, or Project Management; Requirements gathering and process mapping; SDLC methodologies (Agile/SAFe, Waterfall); Microsoft Office (Excel, Word, PowerPoint); and SQL and data visualization tools (Power Bi) preferred.
Where is the Business Analyst - Billing role at Wolters Kluwer located?expand_more
Business Analyst - Billing at Wolters Kluwer is based in 4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States. This is a hybrid role.