
location_on2060, Vista Lane, Yorkshire, Timonium, Baltimore County, Maryland, 21093, United States
Customer Service Specialists at Sherwin-Williams serve as the primary point of contact for both wholesale and retail clients. This role is designed to determine customer needs, answer product questions, and recommend the right solutions to ensure maximum satisfaction. Beyond sales, specialists are responsible for promptly resolving concerns, maintaining high visual standards for the store, and staying current with product features.
The selected candidate will work at Store #3368, located at 1934 York Road, Timonium, MD 21093. The position involves direct contact with customers, including minors, and access to cash, electronic equipment, and merchandise. Consequently, a review of criminal history is conducted to protect the safety of the company, its staff, and the public.
Sherwin-Williams offers a comprehensive benefits package for eligible employees, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, and retirement savings options. The company also provides a generous time away from work package, encompassing personal leave, paid parental leave, medical leave, vacation, and holidays.
Applicants must be at least 18 years old and legally authorized to work in the country of employment without sponsorship. Fluency in both English and Spanish is required, along with a valid, unrestricted driver's license. The role requires the ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, as well as the willingness to work scheduled hours including evenings and weekends.
Internal candidates must have received at least a "meets expectations" rating on their most recent performance appraisal and completed all required HR Cloud eLearning courses. A high school diploma or GED is preferred, as is prior experience in delivery, retail, or customer service, specifically involving paint products or tinting equipment.
Work model: On-site
2060, Vista Lane, Yorkshire, Timonium, Baltimore County, Maryland, 21093, United States
Timonium, Maryland
Skills: English, Spanish, Driver's License, Tinting Equipment, Mixing Equipment.
Education: High School diploma or GED preferred.
High School diploma or GED. At least one year of experience in delivery, retail, or customer service. Previous experience selling paint and paint-related products. Previous experience operating tinting and mixing equipment.
Sherwin-Williams is a paint, coating, and adhesive manufacturing company headquartered in Cleveland, Ohio. Founded in 1866 by Henry Sherwin and Edward Williams, the organization has grown into a global enterprise spanning over 150 years. The company operates from its headquarters to a network comprising 130 distribution centers and more than 5,000 retail locations worldwide, delivering paints, coatings, and related products to diverse markets across the globe.
The organization employs over 64,000 individuals who bring diverse perspectives and innovation to the business. Sherwin-Williams focuses on providing career growth opportunities within a supportive global team, encouraging employees to develop their skills and explore new paths. The company maintains a commitment to equal opportunity employment for all protected statuses, including disability and veterans, fostering an inclusive environment for its workforce.
Through continuous innovation and a vast operational footprint, Sherwin-Williams continues to shape the industry it helped establish. The company remains dedicated to its legacy while adapting to future needs, ensuring products reach customers through its extensive distribution and retail infrastructure. This long-standing presence in the manufacturing sector reflects a consistent focus on quality and global reach.
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