Bilingual Customer Service Specialist (Spanish)
Not Disclosed•Full-TimeOn-site
location_on2060, Vista Lane, Yorkshire, Timonium, Baltimore County, Maryland, 21093, United States
About the Role
Customer Service Specialists at Sherwin-Williams serve as the primary point of contact for both wholesale and retail clients. This role is designed to determine customer needs, answer product questions, and recommend the right solutions to ensure maximum satisfaction. Beyond sales, specialists are responsible for promptly resolving concerns, maintaining high visual standards for the store, and staying current with product features.
The selected candidate will work at Store #3368, located at 1934 York Road, Timonium, MD 21093. The position involves direct contact with customers, including minors, and access to cash, electronic equipment, and merchandise. Consequently, a review of criminal history is conducted to protect the safety of the company, its staff, and the public.
Benefits & Culture
Sherwin-Williams offers a comprehensive benefits package for eligible employees, including medical, dental, and vision coverage, Flexible Spending Accounts (FSAs), disability coverage, and retirement savings options. The company also provides a generous time away from work package, encompassing personal leave, paid parental leave, medical leave, vacation, and holidays.
Hiring Process
Applicants must be at least 18 years old and legally authorized to work in the country of employment without sponsorship. Fluency in both English and Spanish is required, along with a valid, unrestricted driver's license. The role requires the ability to lift and carry up to 50 lbs. frequently and up to 70 lbs. on occasion, as well as the willingness to work scheduled hours including evenings and weekends.
Internal candidates must have received at least a "meets expectations" rating on their most recent performance appraisal and completed all required HR Cloud eLearning courses. A high school diploma or GED is preferred, as is prior experience in delivery, retail, or customer service, specifically involving paint products or tinting equipment.
Work location
Work model: On-site
2060, Vista Lane, Yorkshire, Timonium, Baltimore County, Maryland, 21093, United States
Timonium, Maryland
Key Responsibilities
Similar Job Opportunities
Skills, education and keywords
Skills: English, Spanish, Driver's License, Tinting Equipment, Mixing Equipment.
Education: High School diploma or GED preferred.
Frequently asked questions about Bilingual Customer Service Specialist (Spanish) at Sherwin-Williams
What does a Bilingual Customer Service Specialist (Spanish) at Sherwin-Williams do?expand_more
A Bilingual Customer Service Specialist (Spanish) at Sherwin-Williams is responsible for the following: Assist customers in person and over the phone by determining needs and presenting appropriate products; Process sales transactions accurately and consistent with policies and procedures; Tint and mix products to customer specifications; and Pull appropriate products from the sales floor or warehouse.
What are the requirements for this Bilingual Customer Service Specialist (Spanish) role?expand_more
Sherwin-Williams is looking for candidates who meet the following requirements: 18 years of age; Valid unrestricted Driver's License; Legal authorization to work in the US; English communication skills; Spanish communication skills; and High School diploma or GED.
Where is the Bilingual Customer Service Specialist (Spanish) role at Sherwin-Williams located?expand_more
Bilingual Customer Service Specialist (Spanish) at Sherwin-Williams is based in 2060, Vista Lane, Yorkshire, Timonium, Baltimore County, Maryland, 21093, United States. This is a on-site role.