Especialista en servicio al cliente en tienda

About the Team

At Sherwin-Williams, our purpose is to inspire and improve the world by coloring and protecting what matters. Our paints, coatings, and innovative solutions make the places and spaces in our world brighter and stronger. We take our stability, growth, and momentum and translate them into possibility for our people. Our people are behind the strength of our success, and we invest in and support you in your life, career, and connection with an inclusive team.

About the Role

Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer questions about Sherwin-Williams products, and recommend the right solutions. This role is designed to ensure maximum client satisfaction while helping the store achieve its sales goals. You will be expected to stay up-to-date with product features and maintain the high quality and visual standards of the products and store.

The selected individual will work at a store within a 20-mile radius of Store #2538 (3600 S. College Road, Ste J, Wilmington, NC 28557). This is a full-time position involving contact with customers, which may include minors, and access to cash, payment methods, electronic equipment, and merchandise. Due to the nature of the role, a review of criminal history is necessary to protect the business, its operations, reputation, and the safety of customers, staff, and the general public.

Hiring Process

1. Online Application: Find the role on our Careers page and set aside 15 minutes to create your profile by entering or importing your details.
2. Digital Interview: Upon review, qualified candidates will be invited to complete a digital video interview via HireVue. This consists of behavioral-based questions and can be completed on your schedule within 7 days of receiving the invitation.
3. In-Store Interview: Top candidates from the video interview will be invited to meet with the team in a store, specialty wholesale branch, floorcovering facility, or delivery service terminal.

Equal Opportunity & Safety

Sherwin-Williams is proud to be an Equal Employment Opportunity employer. All qualified candidates will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, age, pregnancy, genetic information, creed, marital status, or any other consideration prohibited by law. As a VEVRAA Federal Contractor, we request priority referral of Protected Veterans. Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable federal, state, and local laws.

Please be aware that Sherwin-Williams recruiting team members will never request a candidate to provide a payment, ask for financial information, or sensitive personal information like national identification numbers, date of birth, or bank account numbers during the application process.