Baggage Ops Agent
Not Disclosed•Full-TimeOn-site
location_on1630, Lusitana Street, Hawaii Capital Historic District, Honolulu, Honolulu County, Hawaii, 96813, United States
About Unifi Aviation
Unifi has decades of experience in the aviation services industry. We continue to innovate, adapt, and grow by leaning on our experience and expertise in airline ground services. Our vision is to be the most respected company by providing exceptional experience getting aircraft and passengers to their destination safely.
We are seeking individuals to join our growing team who are passionate, have integrity, and have empathy for how their words and decisions affect our employees, customers, and partners. No prior experience is required; paid training is provided for all new employees.
About the Role
As a Baggage Operations Agent in Honolulu, you will work independently to support the team, ramp personnel, and customers by resolving baggage delays in a fast-paced, time-sensitive environment. This role is the bridge between physical baggage handling and administrative resolution.
Your day will involve managing tasks between and during flight arrivals, responding to requests through the baggage software system, emails, and phone calls. You will assist passengers in filing claims for delayed luggage and resolving issues related to damaged baggage. During each shift, you will oversee flight arrivals at the baggage claim area, review unclaimed bags, and investigate their status before ensuring proper closure of files.
The position requires balancing physical tasks, such as walking and moving bags, with administrative duties on the computer. You will conduct searches across various areas, maintain active communication with ramp staff, complete shift-specific reports, and track detailed information about baggage transportation.
Why Join Us
Join our team and see where the flight benefits can take you. We offer flight privileges for employees and eligible family members after 30 days, along with comprehensive medical, dental, and vision insurance, a 401k plan, and exclusive discounts and wellness programs.
Equal Opportunity
Unifi is committed to equal opportunity employment regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status.
Work location
Work model: On-site
1630, Lusitana Street, Hawaii Capital Historic District, Honolulu, Honolulu County, Hawaii, 96813, United States
Honolulu, Hawaii
Key Responsibilities
- check_circleResolve baggage delays in a fast-paced, time-sensitive environment
- check_circleAssist passengers in filing claims for delayed or damaged luggage
- check_circleOversee flight arrivals and review unclaimed bags at the baggage claim area
- check_circleInvestigate the status of bags and ensure proper closure of files
- check_circleComplete shift-specific reports and track detailed baggage transportation information
- check_circleManage tasks between flight arrivals using baggage software systems
- check_circleConduct searches across various areas to locate missing baggage
- check_circleOrganize and relocate bags using carts while maintaining active communication with ramp staff
Requirements
- verifiedHigh School diploma or GED
- verifiedMust be at least 18 years of age
- verifiedMust be able to obtain credentials required as per airport or state or customs requirements
- verifiedPossess a valid Driver's License
Benefits & Perks
check_circleFlight privileges offered after 30 days for employees and eligible family memberscheck_circlePaid time off for full-time employeescheck_circleComprehensive Medical, Dental and Vision Insurance for full-time employeescheck_circle401k retirement plan for all employeesExclusive discounts and additional wellness programs
Similar Job Opportunities
Skills, education and keywords
Skills: Baggage Software System, Driver's License.
Education: High School diploma or GED required.
Frequently asked questions about Baggage Ops Agent at Unifi
What does a Baggage Ops Agent at Unifi do?expand_more
In this Baggage Ops Agent at Unifi role, you will resolve baggage delays in a fast-paced, time-sensitive environment; assist passengers in filing claims for delayed or damaged luggage; oversee flight arrivals and review unclaimed bags at the baggage claim area; and investigate the status of bags and ensure proper closure of files.
What are the requirements for this Baggage Ops Agent role?expand_more
Unifi is looking for candidates who meet the following requirements: High School diploma or GED; Must be at least 18 years of age; Must be able to obtain credentials required as per airport or state or customs requirements; and Possess a valid Driver's License.
Where is the Baggage Ops Agent role at Unifi located?expand_more
Baggage Ops Agent at Unifi is based in 1630, Lusitana Street, Hawaii Capital Historic District, Honolulu, Honolulu County, Hawaii, 96813, United States. This is a on-site role.
Is this Baggage Ops Agent job remote, hybrid, or on-site?expand_more
Unifi has listed this Baggage Ops Agent role as on-site.
How much experience is required for this Baggage Ops Agent role?expand_more
Candidates for Baggage Ops Agent at Unifi should have entry level.
What skills do you need for the Baggage Ops Agent role at Unifi?expand_more
Key skills for Baggage Ops Agent at Unifi include Baggage Software System; and Driver's License.
What education is required for Baggage Ops Agent at Unifi?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Baggage Ops Agent role belong to?expand_more
Baggage Ops Agent at Unifi is part of the travel job category on Recrutus.