Automotive Service Advisor

About Blain's Farm & Fleet

At Blain's Farm & Fleet, we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned retailer, we take pride in offering a competitive benefit package designed to support you and your life. This commitment to our team is a key reason we have been named a Forbes Best Employer for seven consecutive years.

About the Role

The Service Advisor serves as the vital link between our customers and our automotive service department. In this role, you will perform automotive services in a timely and efficient manner while providing exceptional quality customer service. You will be trained to achieve Level I status, equipping you with the skills to interpret vehicle inspection results and make appropriate service recommendations.

Your day will involve assisting customers with purchases in a sales-focused environment, utilizing computers and the VAST system to manage inventory, set up work orders, and schedule service. You will be responsible for explaining work orders and invoices clearly to customers, processing payments, and performing hands-on tasks such as installing batteries, balancing wheels, repairing tires, and performing oil changes using LOF procedures. Throughout your shift, you will demonstrate a strong awareness of loss prevention and safety policies.

Benefits & Culture

We offer a comprehensive benefits package for associates hired into full-time roles, effective on the 91st day of employment. This includes medical, prescription, dental, vision, short and long-term disability, life insurance, and ancillary benefits like identity theft and pet insurance. We also provide a 401(k) with a company match, paid ASE testing and certifications, and time off for all major holidays and birthdays.

Our culture is built on growth and recognition. We offer advanced leadership training programs to help you build the skills to grow your career, alongside internal recognition programs that support an engaged workplace. Additionally, associates enjoy a discount on name brands including Carhartt, Under Armour, STIHL, Milwaukee Tool, and DeWalt.

Equal Opportunity

Blain Supply, Inc and Blain's Farm and Fleet are proud to be an Equal Opportunity Employer. We recognize the importance of diversity and creating an inclusive culture to leverage the skills and talents of all people. We do not discriminate against applicants or employees on the basis of race, religion, color, sex, sexual orientation, gender identity, national origin, age, marital status, disability, military or veteran status, or any other applicable legally protected status. Our goal is to continue being recognized as an employer of choice.