Automotive Service Advisor

About Blain's Farm & Fleet

At Blain's Farm & Fleet, we believe everyone deserves the opportunity to have a job they love, work in a great environment, grow their career, and enjoy a positive balance. As a family-owned retailer, we take pride in offering a competitive benefit package designed to support you and your life. This commitment to our people is one of the reasons we have been named a Forbes Best Employer for seven consecutive years.

About the Role

The Service Advisor is the vital link between our customers and our automotive service department. In this role, you will perform automotive services in a timely and efficient manner while providing exceptional quality customer service. You will be trained to achieve Level I status, equipping you to interpret vehicle inspection results and make appropriate service recommendations to customers.

Your day will involve assisting customers with purchases in a sales-focused environment, utilizing computers and the VAST system to manage inventory, set up work orders, and schedule service. You will also explain work orders and invoices clearly to customers, process payments, and perform hands-on tasks such as installing batteries, balancing wheels, repairing tires, and performing oil changes using LOF procedures. Throughout your shift, you will demonstrate a strong awareness of loss prevention and safety policies.

Our Culture and Benefits

We are proud to be an Equal Opportunity Employer, recognizing the importance of diversity and creating an inclusive culture to leverage the skills and talents of all people. Our goal is to continue being recognized as an employer of choice.

Associates hired into a full-time role become eligible for a comprehensive benefits package effective their 91st day of employment, including medical, prescription, dental, vision, disability, life insurance, and a 401(k) with a company match. We also offer paid time off for major holidays and birthdays, advanced leadership training programs to help you grow your career, and an associate discount on name brands like Carhartt, Under Armour, STIHL, Milwaukee Tool, and DeWalt. Additionally, we support your professional development with paid ASE testing and certifications.

Compensation

In addition to a base pay up to $20.00/hr, this position offers a Saturday and Sunday weekend premium of $2.50 per hour. Please note that compensation decisions are contingent on the facts and conditions for each job opening, including training, experience, work location, and external market conditions.