Assistant Store Manager

About PLS

PLS (People – Location – Service) is a leading retail provider of financial services headquartered in Chicago. Founded in 1997 by Bob and Dan Wolfberg, the PLS Group operates over 200 financial service centers across 12 states. Our mission centers on the customer, providing convenient, transparent, and affordable financial products to help consumers manage their day-to-day needs. We believe that exceptional team members are the key to our success, and we are committed to a culture where the "P"—People—always comes first.

About the Role

As an Assistant Store Manager, you will serve as a vital leader within our Charlotte location, ensuring the store delivers outstanding customer service while meeting all operating objectives and financial goals. This role is designed for a high-energy professional who thrives in a busy environment and is eager to grow within the financial services industry.

In this position, you will perform all duties of a Customer Service Representative while assisting the Store Manager with day-to-day operations. You will be responsible for directing team activities in the Store Manager's absence, fostering a strong customer service culture, and building lasting relationships with our community. Your day will involve analyzing financial trends to maximize sales, resolving customer complaints, and ensuring strict compliance with federal, state, and local regulations. You will also play a key role in recruiting, developing, and motivating team members to exceed expectations.

Our Culture & Values

At PLS, we strive to demonstrate our Core Values in every position: Communication, Customer Focus, Integrity and Trust, Teamwork, and Results. We are dedicated to maintaining a neat, clean, and professional environment for both our customers and team members.

Equal Opportunity & Hiring Process

PLS is an Equal Employment Opportunity Employer. We consider qualified applicants for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, marital status, protected veteran status, or any other characteristic protected by law. We are a drug-free workplace and provide reasonable accommodations to applicants with disabilities upon request.

For positions located in the City of Los Angeles, qualified applicants with criminal histories will be considered for employment consistent with the Fair Chance Initiative for Hiring Ordinance.

Location: 3711 Central Avenue, Charlotte, NC 28205