Assistant Manager
Not Disclosed•Full-TimeOn-site
location_onHelen Diller Civic Center North Playground, Civic Center Plaza, Civic Center, San Francisco, California, 94102, United States
About the Role
The Assistant Manager serves as a vital partner to the General Manager, ensuring the property operates smoothly and provides a supportive environment for residents. This role is dedicated to maintaining high occupancy levels, overseeing on-site tenant certifications, and fostering a respectful atmosphere for residents, visitors, vendors, and staff. When the General Manager is unavailable, the Assistant Manager steps in to provide leadership and direction to the team.
You will manage the day-to-day administration of the property office, from handling resident communications and rent collection to coordinating maintenance and supervising desk clerks. A significant portion of your time will be dedicated to the tenant certification process, ensuring compliance with LIHTC and other program rules while building positive, empathetic relationships with a diverse community.
About the Team
Tenderloin Neighborhood Development Corporation is committed to serving diverse, low-income, and multi-ethnic communities with respect and empathy. Our team works collaboratively to ensure the success of our properties and the well-being of the residents we serve. We value professionalism, problem-solving, and the ability to handle pressure situations with calmness.
Hiring Process
Qualified applicants with criminal histories will be considered for this position in compliance with the San Francisco Fair Chance Ordinance (August 13, 2014).
Equal Opportunity
Tenderloin Neighborhood Development Corporation is an Equal Opportunity Employer.
Work location
Work model: On-site
Helen Diller Civic Center North Playground, Civic Center Plaza, Civic Center, San Francisco, California, 94102, United States
San Francisco, California
Key Responsibilities
- check_circlePerform supervisory, administrative, and management tasks in the absence of the General Manager
- check_circleCoordinate maintenance work orders and inspect apartments and grounds for repair needs
- check_circleConduct resident lease orientations, interviews, and background checks for applicants
- check_circleManage tenant income and family composition certifications and recertification processes
- check_circleCollect rent, process payments, and manage tenant receivables and evictions
- check_circleSupervise desk clerks including recruiting, hiring, and approving timesheets
- check_circleMaintain lease, accounting, and compliance records and submit required internal and external reports
- check_circleRespond to tenant requests, resolve conflicts, and enforce property rules and regulations
Requirements
- verified6 month-1 year experience in affordable programs completing Income Certifications
- verifiedMinimum of 1 year of supervisory experience
- verifiedDemonstrated knowledge of Microsoft Office programs
- verifiedKnowledge of Section 8 Housing Assistance Program practices
- verifiedProperty Management Software (Yardi, Boston Post, OneSite) knowledge
- verifiedCertified HUD, Tax Credit Specialist, or LIHTC designations
- verifiedKnowledge of high-rise fire safety guidelines
- verifiedKnowledge of TRACS software
- verifiedAbility in a language other than English
Nice to Have
Associate degree, certificate of completion from a trade school, or one or more years of related experience and/or training. Minimum of 1 year of supervisory experience. Certified HUD, Tax Credit Specialist, Low Income Tax Income (LIHTC) designations, or equivalents. Knowledge of Section 8 Housing Assistance Program practices and principles. Prior experience working in affordable housing, nonprofit residential property management. Knowledge of Property Management Software (Yardi, Boston Post, OneSite). Knowledge and understanding of budget management and facilities issues. Knowledge of building systems, property management, and housing quality standards. Certification or knowledge of high-rise fire safety guidelines. Knowledge and experience with TRACS software. Experience/Familiarity with the Tenderloin Neighborhood. Experience in conflict resolution, crisis intervention, resident relations. Knowledge of substance abuse and homelessness issues. Ability in a language other than English (e.g., Spanish, Chinese, Tagalog, etc.).
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, Word, Excel, Outlook, Yardi, Boston Post, Onesite, Tracs, Lihtic, Section 8 Housing Assistance Program.
Education: Associate degree, certificate of completion from a trade school, or equivalent experience preferred.
Frequently asked questions about Assistant Manager at TNDC
What does a Assistant Manager at TNDC do?expand_more
A Assistant Manager at TNDC is responsible for the following: Perform supervisory, administrative, and management tasks in the absence of the General Manager; Coordinate maintenance work orders and inspect apartments and grounds for repair needs; Conduct resident lease orientations, interviews, and background checks for applicants; and Manage tenant income and family composition certifications and recertification processes.
What are the requirements for this Assistant Manager role?expand_more
To qualify for the Assistant Manager at TNDC position, applicants should have: 6 month-1 year experience in affordable programs completing Income Certifications; Minimum of 1 year of supervisory experience; Demonstrated knowledge of Microsoft Office programs; Knowledge of Section 8 Housing Assistance Program practices; Property Management Software (Yardi, Boston Post, OneSite) knowledge; and Certified HUD, Tax Credit Specialist, or LIHTC designations.
Where is the Assistant Manager role at TNDC located?expand_more
Assistant Manager at TNDC is based in Helen Diller Civic Center North Playground, Civic Center Plaza, Civic Center, San Francisco, California, 94102, United States. This is a on-site role.
Is this Assistant Manager job remote, hybrid, or on-site?expand_more
TNDC has listed this Assistant Manager role as on-site.
How much experience is required for this Assistant Manager role?expand_more
Assistant Manager at TNDC typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Assistant Manager role at TNDC?expand_more
Key skills for Assistant Manager at TNDC include Microsoft Office; Word; Excel; Outlook; Yardi; Boston Post; Onesite; and Tracs.
What education is required for Assistant Manager at TNDC?expand_more
Educational requirements for this role: Associate degree, certificate of completion from a trade school, or equivalent experience preferred.
What category does the Assistant Manager role belong to?expand_more
Assistant Manager at TNDC is part of the property job category on Recrutus.
About TNDC
TNDC operates as a civic and social organization based in San Francisco, California, dedicated to ensuring that every individual has the opportunity to thrive. The organization focuses on three core pillars: Homes, Health, and Voice, working to empower tenants and community members to build transformative neighborhoods. By addressing these essential areas, TNDC facilitates the creation of stable and supportive environments where residents can grow and succeed. The mission centers on the belief that housing is a fundamental right and a catalyst for broader community well-being. Through its programs, the group aims to construct a future where every person has a secure place to call home. The organization's work is grounded in community engagement and advocacy, striving to make a tangible difference in the lives of those it serves within the San Francisco area and beyond. By combining resources and support, TNDC helps individuals navigate challenges and achieve greater stability in their daily lives.
Browse more roles: All TNDC jobs, property jobs on Recrutus.