Account Manager II
Not Disclosed•Full-TimeRemote
location_onLondonderry High School, 295, Mammoth Road, Londonderry, Rockingham County, New Hampshire, 03053, United States
About the Company
Since 2000, SiliconExpert has helped organizations make better data-driven decisions through a human-driven experience. Over 500 electrical, software, and data engineers handcraft a component database of more than one billion parts, delivering the most comprehensive and current tools in the industry. Our solutions are used globally by customers in consumer electronics, telecommunications, automotive, medical, and aerospace sectors to manage risk, avoid redesigns, and mitigate obsolescence.
SiliconExpert was built to bring clarity to the global electronics supply chain—one of the most intricate and ever-changing systems on the planet. Today, our Trusted Intelligence helps innovators turn information into insight, build the technologies that move industries forward, and empower customers to anticipate challenges in a rapidly evolving world.
As we continue to grow, we are hiring talented account management professionals who are curious, consultative, and motivated by meaningful impact. Whether you are a design engineer, financial expert, supply chain manager, or procurement professional, SiliconExpert is a complete components data intelligence solution for organizational alignment, efficiency, collaboration, and optimization.
About the Role
As an Account Manager II, you will be the trusted advisor for a portfolio of 100-200 mid and mass market accounts. Your mission is to ensure positive customer experiences, sustain and enhance relationships, and drive revenue growth through renewals, relationship development, and strategic upsells. You will leverage our solutions, services, and new offerings to help customers navigate complex supply chain challenges.
In this role, you will proactively consult with clients to understand their requirements, ensuring orders are processed correctly while meeting or exceeding renewal and growth targets. You will track at-risk and non-renewal accounts to understand cancellation reasons and develop strategies to re-engage. A key part of your day involves conducting quarterly business reviews with at least 75% of your accounts in their renewal year, requiring approximately 50% travel to Arrow office locations as requested.
You will collaborate with Sales, Marketing, Channel, and Technical teams to share and build global market intelligence, including insights on customers, market trends, and supply and demand. By understanding the customer's decision-making hierarchy and needs, you will create selling opportunities, execute on solution selling, and grow profit by maximizing margins on value-added, long-term solutions.
Hiring Process & Application
We anticipate this requisition will be open for a minimum of five days, though it may remain open longer. We encourage you to apply promptly. All job postings are for existing vacancies.
In any materials you submit, you may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation. You will not be penalized for redacting or removing this information.
Our Culture & Commitment
Arrow is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, gender, age, sexual orientation, gender identity, national origin, veteran, or disability status. We are committed to fostering a diverse and inclusive environment where everyone can thrive.
Work location
Work model: Remote
Londonderry High School, 295, Mammoth Road, Londonderry, Rockingham County, New Hampshire, 03053, United States
Londonderry, New Hampshire
Key Responsibilities
- check_circleManage 100-200 mid and mass market accounts to ensure positive customer experience and revenue growth
- check_circleHandle renewals, relationship development, and upsells by leveraging solutions and new offerings
- check_circleProactively consult customers to provide renewal and growth quotes and ensure orders are processed
- check_circleCreate selling opportunities through sales plans and validate customer needs on an ongoing basis
- check_circleCollaborate with Sales, Marketing, Channel, and Technical teams to build global market intelligence
- check_circleConduct quarterly business review visits with at least 75% of accounts in their renewal year
- check_circleConduct calls to develop new revenue streams by communicating solution values of products and services
- check_circleTrack at-risk, non-renewal, pending, and lost renewals including reasons for cancellation
Requirements
- verified4 year degree and 2–4 years of related experience
- verifiedMicrosoft Suite experience required (strong excel experience and familiarity with VLOOKUPS and pivot tables)
- verifiedExperience with cross selling/upselling and renewals required
Nice to Have
Experience with Salesforce and selling software
Benefits & Perks
check_circleMedical, Dental, and Vision Insurancecheck_circle401k with matching contributionscheck_circleShort-Term and Long-Term Disability Insurancecheck_circleHealth Savings Account (HSA) and Health Reimbursement Account (HRA) optionsPaid Time Off including sick, holiday, and vacation days
Similar Job Opportunities
Frequently asked questions about Account Manager II at Arrow Electronics
What does a Account Manager II at Arrow Electronics do?expand_more
Day-to-day, the Account Manager II at Arrow Electronics will manage 100-200 mid and mass market accounts to ensure positive customer experience and revenue growth; handle renewals, relationship development, and upsells by leveraging solutions and new offerings; proactively consult customers to provide renewal and growth quotes and ensure orders are processed; and create selling opportunities through sales plans and validate customer needs on an ongoing basis.
What are the requirements for this Account Manager II role?expand_more
To qualify for the Account Manager II at Arrow Electronics position, applicants should have: 4 year degree and 2–4 years of related experience; Microsoft Suite experience required (strong excel experience and familiarity with VLOOKUPS and pivot tables); and Experience with cross selling/upselling and renewals required.
Where is the Account Manager II role at Arrow Electronics located?expand_more
Account Manager II at Arrow Electronics is based in Londonderry High School, 295, Mammoth Road, Londonderry, Rockingham County, New Hampshire, 03053, United States. This is a remote role.
Is this Account Manager II job remote, hybrid, or on-site?expand_more
Arrow Electronics has listed this Account Manager II role as remote.
How much experience is required for this Account Manager II role?expand_more
Account Manager II at Arrow Electronics typically requires 2–4 years of relevant experience at the mid level level.
What skills do you need for the Account Manager II role at Arrow Electronics?expand_more
Key skills for Account Manager II at Arrow Electronics include Microsoft Suite; Excel; Vlookups; Pivot Tables; and Salesforce.
What category does the Account Manager II role belong to?expand_more
Account Manager II at Arrow Electronics is part of the sales job category on Recrutus.