Account Manager
Not Disclosed•Full-TimeOn-site
location_on15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
We're looking for motivated, engaged people to help make everyone's journeys better. As the Manager, Ops, Customer Service, you will act as the vital liaison between the airline customer and the Gate Gourmet operational unit, supporting the unit in meeting customer requirements and needs while reporting to the General Manager.
In this role, you will be the owner of the T-minus schedule, facilitating changes and bringing all departments together for success. Your day will involve coordinating between the customer and GGI on special events, managing inventory to ensure par levels are current, and driving root cause analysis for delays. You will represent customer interests to the local team, ensuring that all processes meet quality standards and that additional revenue opportunities are documented. This position is ideal for someone who thrives in a fast-paced environment and is dedicated to creating travel and culinary memories.
Employees at gategroup are expected to live our Values of Excellence, Passion, Responsibility, and Respect. We put the customer at the forefront of everything we do, constantly learning and improving from feedback. We approach hospitality with care, maintaining a growth mindset and resilience. We care about our impact on others and the planet, ensuring a safe workplace for everyone. Every job matters, and we respect each other's voices to foster a workplace that supports inclusion and belonging.
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or other category under applicable law.
If you want to be part of a team that helps make travel and culinary memories, join us! We anticipate that this job will close on 06/07/2026.
Work location
Work model: On-site
15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
Miami Beach, Florida
Key Responsibilities
- check_circleAgree on performance expectations with the commercial team and deliver against these targets
- check_circleConduct routine audits to maintain knowledge of specifications and customer expectations
- check_circleManage the T-minus schedule to facilitate changes and align all departments
- check_circleCommunicate customer goals and represent client interests to the local GGI team
- check_circleAssist internal departments with quality compliance through weekly specification checks
- check_circleReconcile daily delays and communicate spec changes or performance issues to operations
- check_circleConduct weekly billing checks and review monthly service orders for alignment
- check_circleEnsure customer inventory sheets are current and manage par levels accurately
- check_circleManage customer-specific KPIs and report performance to the commercial team
- check_circleApprove specialty orders and uplifts while ensuring invoice accuracy and timelines
- check_circleCoordinate special events including menu presentations, scheduling, and logistics
Requirements
- verifiedHigh School Diploma or GED required
- verifiedAssociates degree or degree from a 4 year university or college preferred
- verifiedMinimum of 3 years of account/project management experience
- verifiedExcellent written and oral communication skills
- verifiedBilingual preferred
Nice to Have
Associates degree or degree from a 4 year university or college. Bilingual.
Benefits & Perks
check_circlePaid time offcheck_circle401k with company matchcheck_circleCompany sponsored life insurancecheck_circleMedical, dental, and vision plansVoluntary short-term and long-term disability insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Account Management, Project Management, Sales Force.
Education: High School Diploma or GED required; Associate's degree preferred.
Frequently asked questions about Account Manager at gategroup
What does a Account Manager at gategroup do?expand_more
A Account Manager at gategroup is responsible for the following: Agree on performance expectations with the commercial team and deliver against these targets; Conduct routine audits to maintain knowledge of specifications and customer expectations; Manage the T-minus schedule to facilitate changes and align all departments; and Communicate customer goals and represent client interests to the local GGI team.
What are the requirements for this Account Manager role?expand_more
To qualify for the Account Manager at gategroup position, applicants should have: High School Diploma or GED required; Associates degree or degree from a 4 year university or college preferred; Minimum of 3 years of account/project management experience; Excellent written and oral communication skills; and Bilingual preferred.
Where is the Account Manager role at gategroup located?expand_more
Account Manager at gategroup is based in 15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States. This is a on-site role.
Is this Account Manager job remote, hybrid, or on-site?expand_more
gategroup has listed this Account Manager role as on-site.
How much experience is required for this Account Manager role?expand_more
Account Manager at gategroup typically requires 3+ years of relevant experience at the mid level level.
What skills do you need for the Account Manager role at gategroup?expand_more
Key skills for Account Manager at gategroup include Account Management; Project Management; and Sales Force.
What education is required for Account Manager at gategroup?expand_more
Educational requirements for this role: High School Diploma or GED required; and Associate's degree preferred.
What category does the Account Manager role belong to?expand_more
Account Manager at gategroup is part of the logistics & warehouse job category on Recrutus.