Account Manager
Not Disclosed•Full-TimeOn-site
location_on15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
About the Team
We are Gate Gourmet, part of the gategroup family, dedicated to making everyone's journeys better through exceptional culinary experiences. Our flight kitchen operations team at Miami International Airport serves as the vital link between airline customers and our operational unit, ensuring that every meal and service meets the highest standards of quality and hospitality.
About the Role
As an Account Manager, you will act as the primary liaison between our airline customers and the Gate Gourmet operational unit. This role exists to support the operational unit in meeting customer requirements, managing complex logistics, and driving continuous improvement. You will be the voice of the customer within the unit and the voice of the unit to the customer, ensuring that service expectations are not only met but exceeded.
In this position, you will coordinate special events, manage inventory par levels, and oversee the accuracy of billing and invoices. You will work closely with the production team, General Manager, and commercial leaders to resolve issues, analyze performance data, and facilitate seamless communication regarding flight schedules, delays, and quality standards. Your day-to-day involves balancing detailed operational tasks with strategic relationship building, ensuring that the customer feels represented and supported at every turn.
Our Culture and Values
At gategroup, we live by our core values of Excellence, Passion, Responsibility, and Respect. We put the customer at the forefront of everything we do, approaching every task with thoughtfulness and care. We foster a workplace of inclusion and belonging where every job matters, and we are committed to creating a safe environment where colleagues support one another. We believe in a growth mindset, constantly learning from feedback and striving to bounce back from setbacks with resilience.
Application Process
We are looking for motivated and engaged individuals to join our team. If you are ready to help make travel and culinary memories, we invite you to apply. Please note that this position is located at 1855 NW 70th Ave, Miami, FL 33126.
Equal Opportunity Employer
gategroup is an equal opportunity employer committed to workforce diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, or other category under applicable law. We encourage individuals from all backgrounds to apply.
Work location
Work model: On-site
15811, Fisher Island Drive, Miami Beach, Miami-Dade County, Florida, 33109, United States
Miami Beach, Florida
Key Responsibilities
- check_circleAct as liaison between airline customers and Gate Gourmet operational unit
- check_circleApprove specialty orders and ensure invoice accuracy and timelines
- check_circleConduct daily reconciliation of delays and communicate spec changes to operations
- check_circlePerform weekly inventory status checks and maintain current par levels
- check_circleAssist internal departments with quality compliance through audits and checks
- check_circleConduct weekly billing checks and review monthly service orders for alignment
- check_circleManage customer-specific KPIs and report performance to commercial team
- check_circleManage T-minus schedules to facilitate departmental changes and success
- check_circleCoordinate special events including menu presentations and logistics
Requirements
- verifiedHigh school diploma or equivalent (GED)
- verifiedCollege degree from a four-year university preferred
- verifiedMinimum of three years of account/project management experience
- verifiedExcellent verbal and written communication skills
- verifiedBilingual preferred
- verifiedFull knowledge of customer specific requirements in Service agreement
- verifiedKnowledge of BA IFX tools
- verifiedKnowledge of AirServe
- verifiedAbility to analyze TCS and BBSC sheets
Nice to Have
A college degree from a four-year university. Bilingual skills.
Benefits & Perks
check_circlePaid time offcheck_circle401k with company matchcheck_circleCompany sponsored life insurancecheck_circleMedical, dental, and vision plansVoluntary short-term and long-term disability insurance
