Account Manager
Not Disclosed•Full-TimeOn-site
location_on4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
About the Company
RRD provides marketing, packaging, print, and business services to the world's most respected brands. Our proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
About the Role
As an Account Manager, you will serve as an operations leader for Williams Lea, communicating a vision for how we best serve our clients across single or multiple service offerings. Your primary mission is to empower and enable your team to bring that vision to life. This role is dedicated to executing service delivery, driving operational excellence, implementing optimized cost-to-serve models, and fostering continuous improvement and team growth.
In this position, you will oversee contracted operations to ensure the needs of the contract and client are met while simultaneously addressing the needs of your employees. You will manage the full employee lifecycle, from hiring and onboarding to development and off-boarding, ensuring your team understands and complies with company and client policies. By fostering cross-training and a strong sense of teamwork, you will optimize client service delivery and ensure that quality service standards are consistently met or exceeded.
You will also act as a key liaison for client relationships, managing satisfaction and presenting monthly Client Service Reviews that reflect on data to support informed decision-making. Your day-to-day involves identifying opportunities for account growth, resolving client challenges, and leading due diligence and implementation efforts for new business within your accounts.
Hiring Process
All employment offers are contingent upon the successful completion of both a pre-employment background check and a drug screen.
Equal Opportunity Employer
RRD is an Equal Opportunity Employer, including disability/veterans. We consider qualified applicants regardless of background.
Work location
Work model: On-site
4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States
Dallas, Texas
Key Responsibilities
- check_circleOversee contracted operations to ensure client needs and employee requirements are met
- check_circleEstablish and execute quality service delivery through standard operating procedures and account planning
- check_circleUtilize Engage data to manage team workflow, quality, and individual performance
- check_circleIdentify opportunities for account growth and new services through client communication
- check_circleLead due diligence and implementation for new business within client accounts
- check_circleManage client relationships by conducting service reviews and soliciting regular feedback
- check_circleReview monthly P&L, manage labor allocations, and create monthly invoices to meet contractual requirements
- check_circleManage the full employee lifecycle including hiring, onboarding, training, performance reviews, and offboarding
Requirements
- verifiedBachelor's degree or equivalent experience
- verifiedOver 5 years' experience in customer service leadership
- verifiedMinimum 2 years financial management experience
- verifiedMinimum 2 years people management experience
- verifiedIntermediate to expert level Microsoft Office skillset
Benefits & Perks
check_circleMedical, dental, and vision coveragecheck_circlePaid time offcheck_circleDisability insurancecheck_circle401(k) with company matchLife insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, P&L, HR Functions, Manager Self-Service Systems, Workflow Management System, Engage.
Education: Bachelor's degree or equivalent experience is required.
Frequently asked questions about Account Manager at RRD
What does a Account Manager at RRD do?expand_more
In this Account Manager at RRD role, you will oversee contracted operations to ensure client needs and employee requirements are met; establish and execute quality service delivery through standard operating procedures and account planning; utilize engage data to manage team workflow, quality, and individual performance; and identify opportunities for account growth and new services through client communication.
What are the requirements for this Account Manager role?expand_more
RRD is looking for candidates who meet the following requirements: Bachelor's degree or equivalent experience; Over 5 years' experience in customer service leadership; Minimum 2 years financial management experience; Minimum 2 years people management experience; and Intermediate to expert level Microsoft Office skillset.
Where is the Account Manager role at RRD located?expand_more
Account Manager at RRD is based in 4912, Worth Street, Dallas, Dallas County, Texas, 75214, United States. This is a on-site role.
Is this Account Manager job remote, hybrid, or on-site?expand_more
RRD has listed this Account Manager role as on-site.
How much experience is required for this Account Manager role?expand_more
Account Manager at RRD typically requires 5+ years of relevant experience at the senior level.
What skills do you need for the Account Manager role at RRD?expand_more
Key skills for Account Manager at RRD include Microsoft Office; P&L; HR Functions; Manager Self-Service Systems; Workflow Management System; and Engage.
What education is required for Account Manager at RRD?expand_more
Educational requirements for this role: Bachelor's degree or equivalent experience is required.
What category does the Account Manager role belong to?expand_more
Account Manager at RRD is part of the accounting & finance job category on Recrutus.