Sr. Site Manager - Hospitality
Not Disclosed•Full-TimeOn-site
location_on1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
About the Company
RRD provides marketing, packaging, print, and business services to the world's most respected brands. Our proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.
About the Role
As a Senior Account Manager, you will serve as an operations leader for Williams Lea, communicating a vision for how we best serve our clients across national or multiple service offerings. This role is designed to empower and enable your team to bring that vision to life, focusing on executing service delivery, operational excellence, optimized cost-to-serve models, continuous improvement initiatives, and team growth.
You will oversee contracted operations to ensure the needs of the contract and client are met while addressing the needs of your employees. Your day-to-day involves developing a highly functioning client team, managing the full employee lifecycle from onboarding to off-boarding, and fostering a culture of cross-training and teamwork. You will establish and sustain quality service delivery through standard operating procedures and account planning, utilizing data from our 'Engage' system to manage workflow, quality, and individual performance. Additionally, you will manage financial aspects including P&L reviews, labor allocations, and invoicing, while maintaining strong relationships with clients through monthly service reviews and strategic feedback sessions.
Hiring Process
All employment offers are contingent upon the successful completion of both a pre-employment background and drug screen.
Equal Opportunity
RRD is an Equal Opportunity Employer, including disability/veterans. We consider qualified applicants regardless of background.
Work location
Work model: On-site
1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States
Firestone Park, California
Key Responsibilities
- check_circleOversee contracted operations to ensure client needs and employee requirements are met
- check_circleEstablish and sustain quality service delivery through standard operating procedures and account planning
- check_circleIdentify opportunities for account growth and new services through regular client outreach
- check_circleLead due diligence and implementation for new business within client accounts
- check_circleManage client relationships by creating and presenting monthly Client Service Reviews
- check_circleReview monthly P&L, manage labor allocations, and create monthly invoices to ensure contractual compliance
- check_circleManage the full employee lifecycle including hiring, onboarding, training, performance reviews, and offboarding
Requirements
- verifiedBachelor's degree or equivalent experience
- verifiedOver 6 years' experience in people leadership
- verifiedMinimum 4 years financial management experience
- verifiedMinimum 4 years people management experience
- verifiedIntermediate to expert Microsoft Office skills
Benefits & Perks
check_circleMedical, dental, and vision coveragecheck_circlePaid time offcheck_circleDisability insurancecheck_circle401(k) with company matchLife insurance
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, P&L, HR Functions, Manager Self-Service Systems, Standard Operating Procedures, Account Planning, Service Level Agreements, Workflow Management System, Client Service Review, Due Diligence.
Education: Bachelor's degree or equivalent experience is required.
Frequently asked questions about Sr. Site Manager - Hospitality at RRD
What does a Sr. Site Manager - Hospitality at RRD do?expand_more
Day-to-day, the Sr. Site Manager - Hospitality at RRD will oversee contracted operations to ensure client needs and employee requirements are met; establish and sustain quality service delivery through standard operating procedures and account planning; identify opportunities for account growth and new services through regular client outreach; and lead due diligence and implementation for new business within client accounts.
What are the requirements for this Sr. Site Manager - Hospitality role?expand_more
To qualify for the Sr. Site Manager - Hospitality at RRD position, applicants should have: Bachelor's degree or equivalent experience; Over 6 years' experience in people leadership; Minimum 4 years financial management experience; Minimum 4 years people management experience; and Intermediate to expert Microsoft Office skills.
Where is the Sr. Site Manager - Hospitality role at RRD located?expand_more
Sr. Site Manager - Hospitality at RRD is based in 1536, East 77th Street, Florence-Firestone, Firestone Park, Los Angeles County, California, 90001, United States. This is a on-site role.
Is this Sr. Site Manager - Hospitality job remote, hybrid, or on-site?expand_more
RRD has listed this Sr. Site Manager - Hospitality role as on-site.
How much experience is required for this Sr. Site Manager - Hospitality role?expand_more
Sr. Site Manager - Hospitality at RRD typically requires 6+ years of relevant experience at the senior level.
What skills do you need for the Sr. Site Manager - Hospitality role at RRD?expand_more
Key skills for Sr. Site Manager - Hospitality at RRD include Microsoft Office; P&L; HR Functions; Manager Self-Service Systems; Standard Operating Procedures; Account Planning; Service Level Agreements; and Workflow Management System.
What education is required for Sr. Site Manager - Hospitality at RRD?expand_more
Educational requirements for this role: Bachelor's degree or equivalent experience is required.
What category does the Sr. Site Manager - Hospitality role belong to?expand_more
Sr. Site Manager - Hospitality at RRD is part of the accounting & finance job category on Recrutus.