ACCOUNT MANAGEMENT SUPERVISOR - SES
Not Disclosed•Full-TimeOn-site
location_on1144, Circle Drive, Tallahassee, Leon County, Florida, 32301, United States
About the Department
The Florida Department of Revenue's General Tax Administration program collects the revenue that maintains the state's infrastructure, funds schools, and protects the environment. We are committed to maintaining a diverse workforce and providing employment opportunities to veterans and individuals with disabilities.
About the Role
This Account Management Supervisor position serves as an essential member of the General Tax Administration Program's Account Management Process. The role is designed to ensure operational excellence by creating and maintaining reports and presentations, analyzing workflow, and implementing process improvements. The incumbent will manage by establishing clear expectations, monitoring performance, providing feedback, and fostering open communication within the team.
Work Schedule
The successful candidate will work from 8:00 a.m. to 5:00 p.m., Monday through Friday. Please note that mandatory overtime may be required during peak periods, which could include weekends.
Hiring Process & Requirements
This is an internal agency advertisement open only to current Florida Department of Revenue employees. Candidates must meet specific minimum requirements, including one year of experience performing registration and rate transfer functions in the System for Unified Taxation (SUNTAX), as well as one year of experience as a team lead or manager.
If you meet the minimum job requirements, you may be required to take a skills verification test or an online skills assessment to be considered for an interview. All candidates will undergo a National Level-2 criminal background check requiring fingerprints.
Application & Contact
For questions regarding this position, please contact Trianny Berrios-Lazala at (850) 617-8843 or Trianny.Berrios-Lazala@floridarevenue.com.
Candidates requiring a reasonable accommodation under the Americans with Disabilities Act must notify the agency hiring authority or the People First Service Center (1-866-663-4735) in advance.
Equal Opportunity & Workplace Standards
The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with the Drug-Free Workplace Act. Additionally, male candidates born on or after October 1, 1962, must be registered with the Selective Services System (SSS) before their 26th birthday or possess a Letter of Registration Exemption to be eligible for hire or promotion.
Work location
Work model: On-site
1144, Circle Drive, Tallahassee, Leon County, Florida, 32301, United States
Tallahassee, Florida
Key Responsibilities
- check_circleConduct quality assurance reviews of forms processed in the Account Management Process
- check_circleManage vacancies and identify workflow patterns for analysis
- check_circlePerform cost/benefit analysis to implement process improvements
- check_circleEstablish expectations, monitor performance, and provide feedback to team members
- check_circleCreate and maintain reports and presentations using various software products
- check_circlePrioritize and allocate workloads to meet operational objectives
Requirements
- verifiedCurrently employed with the Florida Department of Revenue
- verifiedOne year of experience performing registration functions in SUNTAX
- verifiedOne year of experience performing rate transfers in SUNTAX
- verifiedOne year of experience as a team lead or manager
- verifiedExperience performing quality assurance reviews of forms in the Account Management Process
- verifiedNational Level-2 criminal background check
- verifiedSelective Services System registration for male candidates born on or after October 1, 1962
Benefits & Perks
check_circleHealth, vision, and dental insurancecheck_circleLife insurancecheck_circleTuition waiverscheck_circlePaid sick and personal leave10 paid holidays annually
Similar Job Opportunities
Frequently asked questions about ACCOUNT MANAGEMENT SUPERVISOR - SES at State of Florida
What does a ACCOUNT MANAGEMENT SUPERVISOR - SES at State of Florida do?expand_more
In this ACCOUNT MANAGEMENT SUPERVISOR - SES at State of Florida role, you will conduct quality assurance reviews of forms processed in the account management process; manage vacancies and identify workflow patterns for analysis; perform cost/benefit analysis to implement process improvements; and establish expectations, monitor performance, and provide feedback to team members.
What are the requirements for this ACCOUNT MANAGEMENT SUPERVISOR - SES role?expand_more
To qualify for the ACCOUNT MANAGEMENT SUPERVISOR - SES at State of Florida position, applicants should have: Currently employed with the Florida Department of Revenue; One year of experience performing registration functions in SUNTAX; One year of experience performing rate transfers in SUNTAX; One year of experience as a team lead or manager; Experience performing quality assurance reviews of forms in the Account Management Process; and National Level-2 criminal background check.
Where is the ACCOUNT MANAGEMENT SUPERVISOR - SES role at State of Florida located?expand_more
ACCOUNT MANAGEMENT SUPERVISOR - SES at State of Florida is based in 1144, Circle Drive, Tallahassee, Leon County, Florida, 32301, United States. This is a on-site role.
Is this ACCOUNT MANAGEMENT SUPERVISOR - SES job remote, hybrid, or on-site?expand_more
State of Florida has listed this ACCOUNT MANAGEMENT SUPERVISOR - SES role as on-site.
How much experience is required for this ACCOUNT MANAGEMENT SUPERVISOR - SES role?expand_more
ACCOUNT MANAGEMENT SUPERVISOR - SES at State of Florida typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the ACCOUNT MANAGEMENT SUPERVISOR - SES role at State of Florida?expand_more
Key skills for ACCOUNT MANAGEMENT SUPERVISOR - SES at State of Florida include System For Unified Taxation; Suntax; Quality Assurance Reviews; Costs/benefits Analysis; Process Improvements; Team Lead; and Manager.
What category does the ACCOUNT MANAGEMENT SUPERVISOR - SES role belong to?expand_more
ACCOUNT MANAGEMENT SUPERVISOR - SES at State of Florida is part of the accounting & finance job category on Recrutus.