
The Senior Operations Service Manager role serves as the primary customer advocate and liaison for strategic enterprise accounts within Lumen's operations team. Key responsibilities include acting as an escalation point for operational issues, developing custom reporting to track network performance, and directing the implementation of enterprise-level automation and AI solutions. The position also involves leading Service Improvement Plans and coordinating cross-functional teams to ensure service continuity. This remote opportunity offers the appeal of working with a mission-driven company that values teamwork and transparency, providing flexibility to thrive while shaping the future of global digital connectivity.

