This Customer Service Representative role supports the sales and logistics team by managing inbound calls to process orders and resolve customer inquiries regarding shipments and billing. Key responsibilities include answering phones promptly, tracing shipments to provide delivery updates, quoting products, and following up on special requests to ensure customer satisfaction. The position appeals to self-starters who thrive in a fast-paced environment, offering opportunities to build strong client relationships and develop problem-solving skills. The role requires a collaborative team member with strong organizational abilities and proficiency in Microsoft Office, operating primarily from an office setting with potential for independent work.
