Customer Service Representative
Not Disclosed•Full-TimeOn-site
location_on2365, Cassopolis Street, Elkhart, Elkhart County, Indiana, 46514, United States
About the Role
As a Customer Service Representative, you will serve as the primary voice for our customers, handling inquiries related to orders, shipments, and billing. This role is critical to maintaining the integrity of the TAG business and ensuring a positive customer experience. You will be expected to resolve issues with empathy and sensitivity, acting as a knowledgeable resource for all Leer customers.
In this position, you will answer calls promptly, trace shipments, and provide accurate information regarding price quotes, shipping dates, and potential delays. Beyond standard support, you will have the opportunity to assist in closing sales by quoting products and following up on open quotations. The role requires a self-starter who can work independently while effectively multitasking in a fast-paced environment.
Team & Culture
We value a team environment where collaboration and strong problem-solving skills are essential. Success in this role requires mature judgment, sharp decision-making abilities, and the capacity to build lasting relationships with customers to drive high satisfaction. We look for individuals who are innovative, accustomed to "figuring it out," and capable of maintaining a professional appearance and positive attitude.
Hiring Process
Candidates with 2-4 years of prior customer service experience and a High School diploma or GED are encouraged to apply. Experience in the pick-up truck industry and proficiency with AS 400 or JD Edwards are considered a plus. Please submit your application to demonstrate your ability to handle the responsibilities of this dynamic role.
Work location
Work model: On-site
2365, Cassopolis Street, Elkhart, Elkhart County, Indiana, 46514, United States
Elkhart, Indiana
Key Responsibilities
- check_circleSubmit detailed orders with clear information and quote products under company guidelines
- check_circleFollow up on open quotations to secure orders and close sales
- check_circleAttempt to sell additional merchandise to customers and assist with administrative duties
- check_circleTrace shipments and advise customers of delivery dates and times
- check_circleMaintain thorough notes and records of all customer conversations and internal contacts
- check_circleAnswer customer calls within two rings and resolve order, shipment, or billing issues
- check_circleRoute orders to appropriate departments and follow up to ensure on-time delivery
Requirements
- verified2-4 years prior Customer Service Experience
- verifiedHigh School diploma or GED required
- verifiedProficient in Microsoft Office
- verifiedBasic computer skills required
- verifiedAble to accurately type 45 words per minute
Nice to Have
College equivalent education. Pick-up truck industry product knowledge. AS 400 or JD Edwards experience.
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office, As 400, JD Edwards.
Education: High School diploma or GED required.
Frequently asked questions about Customer Service Representative at LEER Group
What does a Customer Service Representative at LEER Group do?expand_more
In this Customer Service Representative at LEER Group role, you will submit detailed orders with clear information and quote products under company guidelines; follow up on open quotations to secure orders and close sales; attempt to sell additional merchandise to customers and assist with administrative duties; and trace shipments and advise customers of delivery dates and times.
What are the requirements for this Customer Service Representative role?expand_more
LEER Group is looking for candidates who meet the following requirements: 2-4 years prior Customer Service Experience; High School diploma or GED required; Proficient in Microsoft Office; Basic computer skills required; and Able to accurately type 45 words per minute.
Where is the Customer Service Representative role at LEER Group located?expand_more
Customer Service Representative at LEER Group is based in 2365, Cassopolis Street, Elkhart, Elkhart County, Indiana, 46514, United States. This is a on-site role.
Is this Customer Service Representative job remote, hybrid, or on-site?expand_more
LEER Group has listed this Customer Service Representative role as on-site.
How much experience is required for this Customer Service Representative role?expand_more
Customer Service Representative at LEER Group typically requires 2–4 years of relevant experience at the mid level level.
What skills do you need for the Customer Service Representative role at LEER Group?expand_more
Key skills for Customer Service Representative at LEER Group include Microsoft Office; As 400; and JD Edwards.
What education is required for Customer Service Representative at LEER Group?expand_more
Educational requirements for this role: High School diploma or GED required.
What category does the Customer Service Representative role belong to?expand_more
Customer Service Representative at LEER Group is part of the customer services job category on Recrutus.