
The Senior Operations Service Manager role serves as the primary operational liaison for strategic enterprise customers, acting as a critical advocate to ensure service excellence. Key responsibilities include managing escalations, developing custom performance reporting, and leading Service Improvement Plans to resolve process gaps. The position also involves directing enterprise-level automation and AI implementation projects while coordinating with repair centers and internal teams to maintain operational continuity. This remote opportunity appeals to candidates seeking a collaborative culture focused on teamwork and transparency, offering the flexibility to work from home while driving lasting impact in a digitally connected global environment.



