
This full-time Support Associate Level IV role is based in Washington, DC, within the Customer Service department of a government contract team. The position requires bilingual proficiency in English and French to assist with translation, document processing, and passport-related inquiries. Key responsibilities include operating high-speed scanning and mailing equipment, managing application files, researching complex cases involving fraudulent documents, and providing direct support to senior management and government agencies. The role appeals to candidates seeking a stable career within a large global consulting firm that fosters a culture of ownership and teamwork. Employees benefit from comprehensive health and welfare benefits, a profit participation plan, and opportunities for professional growth. The position is on-site and requires US citizenship.

