Workforce Scheduler
Not Disclosed•Full-TimeOn-site
location_on198, South Church Street, Third Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
About the Role
This position serves as a vital support resource within the park's operations, reporting directly to the Workforce Supervisor. The primary focus is to assist associates with inquiries regarding scheduling systems, including FUNtime, UKG/Kronos, and mobile applications. Additionally, team members will be trained to back up Full-Time park schedulers, ensuring that every department has a knowledgeable point of contact available to manage staffing needs.
Hiring Process
Candidates must be prepared to meet specific availability requirements, including nights, weekends, and holiday periods, to align with business needs. The selection process includes a mandatory drug test and a background check (for applicants 18 years or older), which may cover criminal history, DMV records, previous employment, education, and personal references, in compliance with company policy and applicable laws.
Culture & Standards
At Carowinds, delivering a high level of guest service is paramount. This extends to both external visitors and internal associates, requiring team members to initiate interactions, answer questions, and provide directions in accordance with park standards. Team members are expected to maintain a neat and organized office environment and adhere strictly to Carowinds Safety guidelines, reporting any unsafe or unusual conditions immediately. All duties are performed in compliance with the Employee Guidelines, Rules of Conduct, and specific grooming and costuming standards.
Work location
Work model: On-site
198, South Church Street, Third Ward, Uptown, Charlotte, Mecklenburg County, North Carolina, 28202, United States
Charlotte, North Carolina
Key Responsibilities
- check_circleRevise park schedules to address staffing changes, labor shortages, or interruptions
- check_circleCompile open shift reports, staffing details, and associate data
- check_circleAttend management meetings to address staffing needs and challenges
- check_circleMaintain a neat and organized office area at all times
- check_circleProvide guest service for internal and external guests in person and over the phone
- check_circleManage and maintain long-term schedules within the FUNtime scheduling system
Requirements
- verifiedStrong Excel skills including formulas and tables
- verifiedAbility to work nights, weekends, and holiday periods
- verifiedAbility to pass a mandatory drug test
- verifiedAbility to pass a background check if 18 years or older
Nice to Have
Experience with Pivot Tables in Excel.
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