Welfare Case Worker

About the Team

The City of Concord Human Services Department is dedicated to supporting the community through a collaborative and supportive staff environment. We are looking for a caring and professional case worker to join our fast-paced, dynamic office in the capital city, where you can make a tangible difference in the lives of residents.

About the Role

As a Case Worker, you will serve as a vital liaison between clients and the resources they need to achieve self-sufficiency. Your day will involve reviewing client applications, assessing personal and financial situations, and determining eligibility for publicly funded assistance. You will act as a guide for individuals facing emergency and crisis situations, developing comprehensive short- and long-term plans that include job searches, housing assistance, and budgeting strategies.

Beyond direct client interaction, you will coordinate with a wide network of external partners, including landlords, attorneys, doctors, and other social service agencies, to verify information and secure essential resources like food, clothing, and medical supplies. The role requires balancing administrative precision with empathy, as you manage case files, enforce guidelines for legal proceedings, and pursue necessary reimbursements from various state and federal programs.

Hiring Process

A City of Concord application is required to be considered for this position. Applications must be completed online; email or fax transmissions are not accepted. For specific details regarding the application process or to request assistance, please contact the Human Resources Department at (603) 225-8535 (voice) or via TTY at 800-735-2964 or 7-1-1.

Our Commitment to Diversity

Our organization is committed to ensuring fair treatment, access, and opportunities for all individuals regardless of race, ethnicity, gender, sexual orientation, ability, socioeconomic status, age, religion, or other social identities. We recognize that each individual brings a unique perspective informed by their life experience and identity. We recruit and retain the best qualified individuals based on a holistic review of their knowledge, skills, experience, understanding, communication, and abilities, in accordance with state and federal law.

Work location

Work model: On-site

98, Herbert Street, Concord, Merrimack County, New Hampshire, 03301, United States

Concord, New Hampshire

Key Responsibilities

check_circleReview client applications and documentation to assess eligibility for welfare assistance
check_circleDevelop short- and long-term self-sufficiency plans for clients
check_circleAssist clients in completing applications and update case files with detailed notes
check_circlePursue reimbursement from SSI, Medicaid, civil lawsuits, and liens
check_circleManage incoming calls, screen inquiries, and schedule client appointments
check_circleContact external agencies and institutions to verify applicant information
check_circleLocate and distribute essential resources such as food baskets and personal items
check_circleEnforce guidelines for fair hearings, civil judgments, and court subpoenas
check_circleInterview applicants to evaluate personal, financial, and crisis situations

Requirements

verifiedAssociate's degree in Liberal Arts, Business Administration, or related field
verifiedTwo to four years experience in public contact and computer use
verifiedKnowledge of New Hampshire Public Welfare laws
verifiedKnowledge of Social Security and state welfare programs
verifiedAbility to interpret local, state, and federal regulations

Skills, education and keywords

Skills: Typing, Computer Keyboard, Business Letter Writing, Clerical Techniques, New Hampshire Public Welfare Laws, Social Security, Vocational Rehabilitation, State Welfare Programs, Modern Office Methods, Case Histories.

Education: Associate's degree or equivalent from a two-year college in Liberal Arts, Business Administration, or related field.

Frequently asked questions about Welfare Case Worker at City of Concord, NC

What does a Welfare Case Worker at City of Concord, NC do?expand_more

In this Welfare Case Worker at City of Concord, NC role, you will review client applications and documentation to assess eligibility for welfare assistance; develop short- and long-term self-sufficiency plans for clients; assist clients in completing applications and update case files with detailed notes; and pursue reimbursement from ssi, medicaid, civil lawsuits, and liens.

What are the requirements for this Welfare Case Worker role?expand_more

To qualify for the Welfare Case Worker at City of Concord, NC position, applicants should have: Associate's degree in Liberal Arts, Business Administration, or related field; Two to four years experience in public contact and computer use; Knowledge of New Hampshire Public Welfare laws; Knowledge of Social Security and state welfare programs; and Ability to interpret local, state, and federal regulations.

Where is the Welfare Case Worker role at City of Concord, NC located?expand_more

Welfare Case Worker at City of Concord, NC is based in 98, Herbert Street, Concord, Merrimack County, New Hampshire, 03301, United States. This is a on-site role.

Is this Welfare Case Worker job remote, hybrid, or on-site?expand_more

City of Concord, NC has listed this Welfare Case Worker role as on-site.

How much experience is required for this Welfare Case Worker role?expand_more

Welfare Case Worker at City of Concord, NC typically requires 2–4 years of relevant experience at the mid level level.

What skills do you need for the Welfare Case Worker role at City of Concord, NC?expand_more

Key skills for Welfare Case Worker at City of Concord, NC include Typing; Computer Keyboard; Business Letter Writing; Clerical Techniques; New Hampshire Public Welfare Laws; Social Security; Vocational Rehabilitation; and State Welfare Programs.

What education is required for Welfare Case Worker at City of Concord, NC?expand_more

Educational requirements for this role: Associate's degree or equivalent from a two-year college in Liberal Arts, Business Administration, or related field.

What category does the Welfare Case Worker role belong to?expand_more

Welfare Case Worker at City of Concord, NC is part of the social work job category on Recrutus.

About the Team

About the Role

Hiring Process

Our Commitment to Diversity

Work location

Key Responsibilities

Requirements

Similar Job Opportunities

School Based Support Specialist

Development Specialist

Registration Receptionist - Chambersburg - Days

Skills, education and keywords

Frequently asked questions about Welfare Case Worker at City of Concord, NC

Skills Required