Registration Receptionist - Chambersburg - Days

About the Role

As the first point of contact for patients, you play a vital role in ensuring the accuracy of patient demographic and insurance information. This position serves as the initial touchpoint for patient billing, handling the switchboard, and routing calls with professionalism. You will be an integral part of our disaster response procedures, ensuring safety and continuity during critical moments.

Your day involves conducting patient interviews to gather accurate data for inpatient, surgical, emergency room, and outpatient services. You will provide patient estimates, explain benefits, and assist with payments via welcome devices or personal devices. Beyond administrative tasks, you will verify insurance requirements, obtain necessary authorizations, and manage document scanning within our EPIC system. You will also prioritize workflows to minimize patient wait times, coordinate direct admit and transfer calls, and serve as a preceptor or mentor to new team members.

Our Culture & Values

We are guided by our Core Values: Integrity, Compassion, Excellence, and Service. We foster a culture of teamwork where staff are encouraged to participate in cross-training, attend in-services, and embrace new responsibilities. We expect all team members to treat patients and colleagues with the highest degree of respect, maintaining confidentiality and demonstrating strong interpersonal skills.

Working Environment

This role is performed in a clean, well-ventilated indoor environment. You will alternate between sitting and standing, utilizing computer systems and processing paperwork. The position may involve exposure to patients with infectious diseases or bodily fluids, requiring adherence to strict safety and infection control protocols. You must be comfortable working in a fast-paced setting with multiple simultaneous stimuli, including alarms, call bells, and overhead pages.

Application Process

Candidates must possess a high school diploma or equivalency. Experience in customer service and communication is required, with a preference for prior experience as a registration receptionist. Familiarity with medical terminology, insurance processes, and computer systems is beneficial. Please ensure your application highlights your ability to handle sensitive patient information and your commitment to our core values.