Warranty Administrator
Not Disclosed•Full-TimeOn-site
location_on3082, Davy Crockett Parkway, Morristown, Hamblen County, East Tennessee, Tennessee, 37813, United States
About Us
We are a stable, family-owned business investing in our people within a results-driven culture where accuracy matters and communication is direct. Our Fixed Operations team is dedicated to ensuring that our contributions directly impact both our customers and our bottom line.
About the Role
We are seeking a Warranty Administrator with hands-on Stellantis warranty experience to join our team. In this role, you will manage claims, maintain Stellantis relationships, and handle documentation with precision and professionalism. Your primary mission is to keep warranty operations running smoothly, ensuring claims are submitted promptly and properly while maximizing all available opportunities.
You will serve as the critical link between technicians, service advisors, vendors, and manufacturers. Your day-to-day involves reviewing and processing warranty claims with meticulous attention to detail, verifying OEM coverage requirements, and resolving discrepancies or denials. Beyond processing, you will track claim statuses, reconcile payments, audit accuracy for compliance, and prepare monthly reporting for management. You will also be the go-to resource for responding to inquiries regarding warranty coverage, timelines, and outcomes.
Why Join Us
We offer competitive pay, health benefits, and paid time off. This position provides the opportunity to grow within a supportive environment that values operational excellence and customer satisfaction.
Equal Opportunity
We are an equal opportunity employer committed to building a diverse and inclusive team.
Work location
Work model: On-site
3082, Davy Crockett Parkway, Morristown, Hamblen County, East Tennessee, Tennessee, 37813, United States
Morristown, Tennessee
Key Responsibilities
- check_circleReceive, review, and process warranty claims from technicians and service advisors
- check_circleVerify claim documentation, OEM coverage requirements, and deductible information
- check_circleCommunicate with vendors and manufacturers to resolve claim discrepancies or denials
- check_circleTrack claim status, manage follow-ups, and maintain organized records for submissions
- check_circleReconcile warranty payments and audit claim accuracy to ensure compliance
- check_circleRespond to customer and advisor inquiries about warranty coverage and claim outcomes
- check_circlePrepare monthly warranty reporting and documentation for management review
Requirements
- verified2+ years of warranty administration in a Stellantis dealership environment
- verifiedDeep familiarity with CDJR warranty coverage, deductibles, and claim submission procedures
- verifiedProficiency with DMS (Automate preferred but willing to train the right individuals)
Nice to Have
Experience with Stellantis Factory Service Training or Stellantis certification programs. Familiarity with CDJR parts ordering and warranty parts allocation. Knowledge of Stellantis recall procedures and extended service plan administration. Prior experience training service advisors on warranty coverage basics.
Benefits & Perks
check_circleHealth benefitscheck_circlePaid time off
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Frequently asked questions about Warranty Administrator at Farris Motor Co
What does a Warranty Administrator at Farris Motor Co do?expand_more
In this Warranty Administrator at Farris Motor Co role, you will receive, review, and process warranty claims from technicians and service advisors; verify claim documentation, oem coverage requirements, and deductible information; communicate with vendors and manufacturers to resolve claim discrepancies or denials; and track claim status, manage follow-ups, and maintain organized records for submissions.
What are the requirements for this Warranty Administrator role?expand_more
Farris Motor Co is looking for candidates who meet the following requirements: 2+ years of warranty administration in a Stellantis dealership environment; Deep familiarity with CDJR warranty coverage, deductibles, and claim submission procedures; and Proficiency with DMS (Automate preferred but willing to train the right individuals).
Where is the Warranty Administrator role at Farris Motor Co located?expand_more
Warranty Administrator at Farris Motor Co is based in 3082, Davy Crockett Parkway, Morristown, Hamblen County, East Tennessee, Tennessee, 37813, United States. This is a on-site role.
Is this Warranty Administrator job remote, hybrid, or on-site?expand_more
Farris Motor Co has listed this Warranty Administrator role as on-site.
How much experience is required for this Warranty Administrator role?expand_more
Warranty Administrator at Farris Motor Co typically requires 2+ years of relevant experience at the mid level level.
What skills do you need for the Warranty Administrator role at Farris Motor Co?expand_more
Key skills for Warranty Administrator at Farris Motor Co include Warranty Administration; DMS; Automate; Stellantis Factory Service Training; Stellantis Certification Programs; Stellantis Recall Procedures; and Extended Service Plan Administration.
What category does the Warranty Administrator role belong to?expand_more
Warranty Administrator at Farris Motor Co is part of the admin job category on Recrutus.