
location_on3451, West 136th Street, Jefferson, Cleveland, Cuyahoga County, Ohio, 44111, United States
At Towne Park, it's more than a job; it's an opportunity to make an impact. As a hospitality services company, our mission is to create smiles by delivering exceptional experiences to millions of patients, visitors, and guests. Whether easing the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or supporting a colleague, every day offers a chance to brighten someone else's day. When we see a customer, client, or team member smile, we know we have made a difference.
The Guest Service Associate is the face of our hospitality, responsible for providing attentive, friendly, and efficient service. This role exists to ensure guests feel welcomed and cared for from the moment they arrive. You will be the first point of contact, greeting guests within five feet with a professional demeanor and using their names to personalize interactions. Your day involves parking and retrieving vehicles safely, assisting with luggage delivery and storage, and acting as a local guide by providing directions, taxi assistance, and information about facility amenities and area attractions. You will also manage the financial aspects of the service, explaining parking rates, issuing claim checks, and collecting revenue with precision.
Towne Park is committed to offering competitive, fair, and commensurate compensation based on skills, experience, education, and location. The hourly base pay range for this position is $15-$17 per hour, plus daily cash tips. The work schedule offers flexibility with shift start times available from 6 AM to 2 PM.
Note: Seasonal and temporary roles are not eligible for the benefits outlined below.
Eligible employees may enroll in accident insurance, critical illness insurance, hospital indemnity insurance, telemedicine benefits, and a 401k retirement savings plan. Eligibility depends on job classification, length of employment, and hours worked.
Towne Park is an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this job. We consider qualified applicants regardless of background.
Work model: On-site
3451, West 136th Street, Jefferson, Cleveland, Cuyahoga County, Ohio, 44111, United States
Cleveland, Ohio
Skills: Manual Transmission, Parallel Parking, English Language.
Education: High school diploma or general education degree (GED) required.
Ability to operate a manual transmission
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