VA Switchboard Operator
Not Disclosed•Part-TimeOn-site
location_on420, East Genesee Street, Downtown, City of Syracuse, Onondaga County, New York, 13202, United States
About Us
Liberty Resources, headquartered in Syracuse, NY, is one of CNY's most diversified and trusted human service agencies. Aurora of CNY, an affiliate of Liberty Resources, is seeking a Part Time Overnight Switchboard Operator to work in the Syracuse VA Medical Center.
The vital mission of Aurora of CNY is to promote independence, opportunity, and full access for individuals of all ages with vision or hearing loss. This integrated worksite is an Ability One program site: a trusted source of supply and services for Federal agencies that creates quality employment opportunities across economic sectors for people who are legally blind. Candidates who are legally blind are encouraged to apply.
Our employees have passion around the services they provide, guided by corporate values of excellence and staff support. We pride ourselves on high-quality, integrated, community-based services that meet the evolving needs of our communities. We are committed to building a diverse workforce that values contributions of all team members and works to recognize cultural beliefs, values, traditions, language preferences, and health practices of the communities we serve.
About the Role
The Switchboard Operator will serve as the communication hub for the Syracuse VA Medical Center. In this role, you will be familiar with the operations of a computer switchboard console and achieve a smooth operation of the Switchboard Unit in an orderly and effective manner. Your day will involve answering and connecting incoming telephone calls to appropriate offices and extensions with minimal delay, ensuring seamless connectivity for staff and visitors.
You will act as a vital link between the medical center and its community, communicating effectively with customers and staff. The role requires maintaining a locator file for employees, reflecting rotating physicians and staffing changes, and assisting staff with the processing of work-related long-distance, FTS, and toll-free calls. Additionally, you will be a calm presence during emergency situations, handling fire, Code "A", or disaster-related emergencies according to established policies.
Our Culture
We value service, excellence, and responsibility, seeing opportunity where others see barriers to success. We strive to create and sustain an inclusive environment where everyone feels a strong sense of belonging.
Equal Opportunity
Liberty Resources is committed to creating a diverse, inclusive environment and is proud to be an equal opportunity employer. Liberty Resources offers equal employment opportunities to all persons without regard to race, color, ethnicity, religion, sex, sexual orientation, national origin, age, marital status, physical or mental disability, parental status, housing status, source of income, or military status, in accordance with applicable federal, state, and local EEO laws.
Work location
Work model: On-site
420, East Genesee Street, Downtown, City of Syracuse, Onondaga County, New York, 13202, United States
City of Syracuse, New York
Key Responsibilities
- check_circleCommunicate effectively with customers and staff of the VA Medical Center
- check_circleProcess toll calls and maintain records for telephone bill verification
- check_circleMaintain an employee locator file reflecting staffing and physician changes
- check_circleHandle emergency situations such as fires and Code A according to established procedures
- check_circleAssist staff with long distance, FTS, and toll-free calls by providing verbal instructions
Requirements
- verifiedHigh School Diploma
- verifiedWeekend availability (Saturday/Sunday days or Friday/Saturday/Sunday evenings)
- verifiedAbility to maintain calm during emergencies
Nice to Have
Previous switchboard operations experience. Basic knowledge of Medical Center Computer System.
Benefits & Perks
check_circleHealth and Welfare benefits included with pay
Similar Job Opportunities
Skills, education and keywords
Education: High School Diploma required.
Frequently asked questions about VA Switchboard Operator at Liberty Resources
What does a VA Switchboard Operator at Liberty Resources do?expand_more
Day-to-day, the VA Switchboard Operator at Liberty Resources will communicate effectively with customers and staff of the va medical center; process toll calls and maintain records for telephone bill verification; maintain an employee locator file reflecting staffing and physician changes; and handle emergency situations such as fires and code a according to established procedures.
What are the requirements for this VA Switchboard Operator role?expand_more
Liberty Resources is looking for candidates who meet the following requirements: High School Diploma; Weekend availability (Saturday/Sunday days or Friday/Saturday/Sunday evenings); and Ability to maintain calm during emergencies.
Where is the VA Switchboard Operator role at Liberty Resources located?expand_more
VA Switchboard Operator at Liberty Resources is based in 420, East Genesee Street, Downtown, City of Syracuse, Onondaga County, New York, 13202, United States. This is a on-site role.
Is this VA Switchboard Operator job remote, hybrid, or on-site?expand_more
Liberty Resources has listed this VA Switchboard Operator role as on-site.
How much experience is required for this VA Switchboard Operator role?expand_more
Candidates for VA Switchboard Operator at Liberty Resources should have mid level.
What education is required for VA Switchboard Operator at Liberty Resources?expand_more
Educational requirements for this role: High School Diploma required.
What category does the VA Switchboard Operator role belong to?expand_more
VA Switchboard Operator at Liberty Resources is part of the admin job category on Recrutus.