Utility Services Care Coordinators (Energy Assistance Program)
Not Disclosed•ContractorHybrid
location_onDelaware Street, New Center, Detroit, Wayne County, Michigan, 48202, United States
About the Opportunity
A-Line Staffing is recruiting for Utility Services Care Coordinators to support the Energy Assistance Program in Detroit, Michigan. This role offers a unique opportunity to work within a Fortune 500 company environment, providing significant potential for career growth. The position is a contract assignment with the possibility of permanent hire based on attendance, performance, and business needs.
The Role
As a Utility Services Care Coordinator, you will serve as a vital link between the Energy Assistance Program and the community. Your primary mission is to facilitate intake and enrollment activities for MEAP and WRAP applicants, ensuring that vulnerable individuals receive the energy assistance they need. You will manage high-volume inbound calls, assist applicants with program questions, and verify documentation with a high level of precision. The role requires a blend of customer service excellence and administrative accuracy, as you will process applications through online portals and enter data into internal systems.
Work Environment & Schedule
This is a full-time position (40+ hours per week) operating on a hybrid schedule. The first week of employment requires onsite training at the Fisher Building in Detroit. Following training, the role shifts to a remote setup with two designated in-office days per week, determined in collaboration with your supervisor. Standard business hours, Monday through Friday, are required. Please note that attendance is mandatory for the first 90 days of employment.
How to Apply
If you are interested in this position, please email your resume directly to LKOPASZ@ALINESTAFFING.com. You may also reach out via phone or apply through the posting. We look forward to hearing from you.
Work location
Work model: Hybrid
Delaware Street, New Center, Detroit, Wayne County, Michigan, 48202, United States
Detroit, Michigan
Key Responsibilities
- check_circleConnect with MEAP and WRAP applicants to facilitate intake and enrollment activities
- check_circleAnswer inbound calls and assist applicants with program questions
- check_circleCollect, review, and verify required applicant documentation
- check_circleProcess applications submitted through online portals for MEAP and WRAP programs
- check_circleProvide validation support for Low-Income Self-Sufficiency Plan applications
- check_circleRefer applicants to successful planning appointments when applicable
- check_circleConduct LSP coordination training for internal teams and partner organizations
- check_circleEnter applicant data into internal systems with a high level of precision
Requirements
- verifiedHigh School Diploma or GED
- verifiedStrong customer service, data entry, or administrative experience preferred
Nice to Have
Experience with utility assistance programs (MEAP, WRAP, or similar). Background in case management, intake coordination, or benefits processing. Experience working in a call center or customer support environment. Strong communication and organizational skills.
Benefits & Perks
check_circle401(k) with company match for full-time employees with 1 year of service
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Skills, education and keywords
Skills: Data Entry, Case Management, Intake Coordination, Benefits Processing, Customer Service.
Education: High School Diploma or GED required.
Frequently asked questions about Utility Services Care Coordinators (Energy Assistance Program) at A-Line Staffing Solutions
What does a Utility Services Care Coordinators (Energy Assistance Program) at A-Line Staffing Solutions do?expand_more
In this Utility Services Care Coordinators (Energy Assistance Program) at A-Line Staffing Solutions role, you will connect with meap and wrap applicants to facilitate intake and enrollment activities; answer inbound calls and assist applicants with program questions; collect, review, and verify required applicant documentation; and process applications submitted through online portals for meap and wrap programs.
What are the requirements for this Utility Services Care Coordinators (Energy Assistance Program) role?expand_more
To qualify for the Utility Services Care Coordinators (Energy Assistance Program) at A-Line Staffing Solutions position, applicants should have: High School Diploma or GED; and Strong customer service, data entry, or administrative experience preferred.
Where is the Utility Services Care Coordinators (Energy Assistance Program) role at A-Line Staffing Solutions located?expand_more
Utility Services Care Coordinators (Energy Assistance Program) at A-Line Staffing Solutions is based in Delaware Street, New Center, Detroit, Wayne County, Michigan, 48202, United States. This is a hybrid role.
Is this Utility Services Care Coordinators (Energy Assistance Program) job remote, hybrid, or on-site?expand_more
A-Line Staffing Solutions has listed this Utility Services Care Coordinators (Energy Assistance Program) role as hybrid.
How much experience is required for this Utility Services Care Coordinators (Energy Assistance Program) role?expand_more
Candidates for Utility Services Care Coordinators (Energy Assistance Program) at A-Line Staffing Solutions should have mid level.
What skills do you need for the Utility Services Care Coordinators (Energy Assistance Program) role at A-Line Staffing Solutions?expand_more
Key skills for Utility Services Care Coordinators (Energy Assistance Program) at A-Line Staffing Solutions include Data Entry; Case Management; Intake Coordination; Benefits Processing; and Customer Service.
What education is required for Utility Services Care Coordinators (Energy Assistance Program) at A-Line Staffing Solutions?expand_more
Educational requirements for this role: High School Diploma or GED required.
What category does the Utility Services Care Coordinators (Energy Assistance Program) role belong to?expand_more
Utility Services Care Coordinators (Energy Assistance Program) at A-Line Staffing Solutions is part of the admin job category on Recrutus.