Transfer Center Specialist
Not Disclosed•Per-DiemOn-site
location_on143rd Avenue, Rapid City, Pennington County, South Dakota, 57701, United States
About the Team
Monument Health is dedicated to making a difference every day. As part of the RCH Transfer Center, this role serves as the vital single point of contact for facilities and providers requesting transfers to a Monument Health hospital. The team works to ensure seamless patient flow, balancing bed requests with the priority of need while coordinating care between referring hospitals, receiving facilities, and internal physicians.
About the Role
The Transfer Center Specialist facilitates critical patient placement and transfer coordination. You will obtain patient information to determine the appropriate provider and level of care, acting as a skilled customer service representative for all callers. This position requires maintaining accurate documentation, scanning documents into patient records, and following up with providers to gather feedback and ensure a seamless process. You will also be responsible for improving relations with referring providers and escalating issues to the Transfer Center CRN or Director as appropriate.
Benefits & Culture
Monument Health offers a supportive work culture and competitive wages. Qualifying positions include medical, vision, and dental coverage, retirement plans, and health savings accounts. Additional perks include instant pay, paid time off accrual, tuition assistance, excellent pay differentials, and flexible scheduling.
Equal Opportunity
Monument Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.
Work location
Work model: On-site
143rd Avenue, Rapid City, Pennington County, South Dakota, 57701, United States
Rapid City, South Dakota
Key Responsibilities
- check_circleObtain critical patient information to determine appropriate provider and level of care
- check_circleMaintain accurate and timely documentation relating to all transfer calls
- check_circleFollow up with providers to gather feedback and ensure a seamless transfer process
- check_circleEscalate issues to Transfer Center CRN or Director as appropriate
- check_circleCoordinate phone calls between referring and receiving providers to facilitate patient flow
- check_circleBalance bed requests with priority of need to manage patient placement
- check_circleScan documents into patient records to support operations
- check_circleServe as the single point of contact for facilities requesting patient transfers to Monument Health
Requirements
- verified1+ year clinical setting experience
- verifiedHigh School Diploma/GED Equivalent
- verifiedKnowledge of EMTALA regulatory requirements
Nice to Have
Certification as an Emergency Medical Technician (EMT) - National Registry of Emergency Medical Technicians (NREMT).
Benefits & Perks
check_circleMedical, Vision and Dental Coveragecheck_circleRetirement Plans, Health Savings Account, and Flexible Spending Accountcheck_circleInstant pay is available for qualifying positionscheck_circlePaid Time Off Accrual Bankcheck_circleTuition assistance/reimbursementcheck_circleExcellent pay differentials on qualifying positionscheck_circleFlexible scheduling
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Skills, education and keywords
Skills: Data Entry, Telephone Systems, Bed Management Systems, Emtala, Emergency Medical Technician, Nremt.
Education: High School Diploma/GED Equivalent required.
Frequently asked questions about Transfer Center Specialist at Monument Health
What does a Transfer Center Specialist at Monument Health do?expand_more
Day-to-day, the Transfer Center Specialist at Monument Health will obtain critical patient information to determine appropriate provider and level of care; maintain accurate and timely documentation relating to all transfer calls; follow up with providers to gather feedback and ensure a seamless transfer process; and escalate issues to transfer center crn or director as appropriate.
What are the requirements for this Transfer Center Specialist role?expand_more
Monument Health is looking for candidates who meet the following requirements: 1+ year clinical setting experience; High School Diploma/GED Equivalent; and Knowledge of EMTALA regulatory requirements.
Where is the Transfer Center Specialist role at Monument Health located?expand_more
Transfer Center Specialist at Monument Health is based in 143rd Avenue, Rapid City, Pennington County, South Dakota, 57701, United States. This is a on-site role.
Is this Transfer Center Specialist job remote, hybrid, or on-site?expand_more
Monument Health has listed this Transfer Center Specialist role as on-site.
How much experience is required for this Transfer Center Specialist role?expand_more
Transfer Center Specialist at Monument Health typically requires 1+ years of relevant experience at the mid level level.
What skills do you need for the Transfer Center Specialist role at Monument Health?expand_more
Key skills for Transfer Center Specialist at Monument Health include Data Entry; Telephone Systems; Bed Management Systems; Emtala; Emergency Medical Technician; and Nremt.
What education is required for Transfer Center Specialist at Monument Health?expand_more
Educational requirements for this role: High School Diploma/GED Equivalent required.
What category does the Transfer Center Specialist role belong to?expand_more
Transfer Center Specialist at Monument Health is part of the healthcare & nursing job category on Recrutus.