Operations Associate Full Time Nights
Not Disclosed•Full-TimeOn-site
location_on27, Lyman Street, Downtown Springfield Railroad District, Metro Center, Springfield, Hampden County, Massachusetts, 01115, United States
About Baystate Health
Baystate Health is a nationally recognized leader in healthcare quality and safety and western Massachusetts' only academic center and tertiary care provider. We maintain a long and proud tradition of continuous learning and improvement, educating and training hundreds of healthcare workers every year while advancing knowledge about new approaches to care.
At Baystate Health, we believe that treating one another with dignity and equity elevates respect for both our patients and staff. We are committed to increasing diverse representation across our organization. Together, our inspired and compassionate teams manage the whole health needs of all communities in need.
About the Role
We are seeking a Full Time Operations Associate to join our Medical ICU team at the Baystate Main Campus in Springfield, MA. Reporting to the Nurse Manager with daily coordination by the charge nurse, you will work directly with patient and family-centered care teams to ensure all business functions related to processing patient information and managing documentation run smoothly.
In this role, you will act as a vital hub for unit operations. You will facilitate bed management and patient throughput, process direct admissions, and serve as the primary receptionist for visitors. Your day will involve coordinating admissions, discharges, and transfers (ADTs), communicating with medical staff and ancillary departments, and ensuring patient records are organized and accurate. You will also serve as a resource for hospitalist teams, assisting with clinical rounds and maintaining workspace logistics. This position requires the ability to multitask in a fast-paced environment while maintaining a high level of accuracy and compassion.
Hiring Process
We strive to be the place where you can build the career you deserve. If you are inspired by our mission and ready to contribute to our team, please apply with your resume today. You belong at Baystate!
Equal Opportunity
Baystate Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.
Work location
Work model: On-site
27, Lyman Street, Downtown Springfield Railroad District, Metro Center, Springfield, Hampden County, Massachusetts, 01115, United States
Springfield, Massachusetts
Key Responsibilities
- check_circleMaintain accurate patient medical records, logs, and prepare discharge documentation for Medical Records
- check_circleInitiate emergency procedures and mobilize support personnel when required
- check_circleCoordinate staffing assignments and communicate schedule changes to the charge nurse and supervisor
- check_circleFacilitate unit operations by managing patient throughput and communicating with clinical staff
- check_circleUtilize electronic health records and administrative software to process patient data and reports
- check_circleServe as a unit greeter and resource for hospitalists, medical teams, and patient families
- check_circleTrack, prioritize, and assign patient beds while coordinating admissions, discharges, and transfers
- check_circleManage unit inventory by requisitioning, storing, and charging supplies and equipment
Requirements
- verifiedHigh school diploma or GED/HiSET
- verified1-2 years customer service experience
- verifiedBasic Cardiac Life Support (BLS) certification
- verifiedComputer literacy
- verifiedProficiency in C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft, Kronos
Nice to Have
Prior administrative experience. Customer service experience in a healthcare setting. Experience with electronic health records.
Benefits & Perks
check_circleHigh-quality, low-cost medical, dental and vision insurancecheck_circleGenerous PTO up to 25 days in the first year with scheduled earned increasescheck_circleContinuing education support and reimbursementcheck_circleFirst Time Home Buyers Financial PackagesFarm Share Memberships
Similar Job Opportunities
Skills, education and keywords
Skills: Computer Literate, Electronic Health Records, Word, Oa Gold, SMS, Cis, Premise, BMD, PCM Auditor, People Soft.
Education: High school diploma or equivalent (GED/HiSET) required.
Frequently asked questions about Operations Associate Full Time Nights at Baystate Health
What does a Operations Associate Full Time Nights at Baystate Health do?expand_more
In this Operations Associate Full Time Nights at Baystate Health role, you will maintain accurate patient medical records, logs, and prepare discharge documentation for medical records; initiate emergency procedures and mobilize support personnel when required; coordinate staffing assignments and communicate schedule changes to the charge nurse and supervisor; and facilitate unit operations by managing patient throughput and communicating with clinical staff.
What are the requirements for this Operations Associate Full Time Nights role?expand_more
Baystate Health is looking for candidates who meet the following requirements: High school diploma or GED/HiSET; 1-2 years customer service experience; Basic Cardiac Life Support (BLS) certification; Computer literacy; and Proficiency in C Word, OA Gold, SMS, CIS, Premise, BMD, PCM Auditor, People Soft, Kronos.
Where is the Operations Associate Full Time Nights role at Baystate Health located?expand_more
Operations Associate Full Time Nights at Baystate Health is based in 27, Lyman Street, Downtown Springfield Railroad District, Metro Center, Springfield, Hampden County, Massachusetts, 01115, United States. This is a on-site role.
Is this Operations Associate Full Time Nights job remote, hybrid, or on-site?expand_more
Baystate Health has listed this Operations Associate Full Time Nights role as on-site.
How much experience is required for this Operations Associate Full Time Nights role?expand_more
Operations Associate Full Time Nights at Baystate Health typically requires 1–2 years of relevant experience at the entry level level.
What skills do you need for the Operations Associate Full Time Nights role at Baystate Health?expand_more
Key skills for Operations Associate Full Time Nights at Baystate Health include Computer Literate; Electronic Health Records; Word; Oa Gold; SMS; Cis; Premise; and BMD.
What education is required for Operations Associate Full Time Nights at Baystate Health?expand_more
Educational requirements for this role: High school diploma or equivalent (GED/HiSET) required.
What category does the Operations Associate Full Time Nights role belong to?expand_more
Operations Associate Full Time Nights at Baystate Health is part of the healthcare & nursing job category on Recrutus.