Temporary Contact Center Floor Support, Animatronics
Not Disclosed•Full-TimeOn-site
location_on15, Coronado Lane, LaCosta Lakes, Egg Harbor Township, Atlantic County, New Jersey, 08234, United States
At Spencer's and Spirit Halloween, we are authentic, professional providers of fun, dedicated to building a Great Place To Work For All. Our mission is rooted in the belief that "Life's a Party, We're Makin' It Fun!" and "So Much Fun It's Scary!" Integrity, fairness, respect, and transparency form the foundation of our culture. We are inclusive, passionate, and resilient, valuing differences and embracing everyone. As leaders and owners of our business success, our teams collaborate to embrace change through innovation, curiosity, and thoughtfulness, whether developing exclusive costumes, testing products, or implementing technology solutions.
The Contact Center Floor Support role serves as the backbone of our operational coverage, providing real-time guidance to ensure exceptional guest service and workflow efficiency. This position is designed for those who thrive in a fast-paced environment where collaboration and problem-solving are key. You will be the first line of defense for complex issues, monitoring the call center queue to ensure timely support and balanced distribution. Your day involves walking the floor to address guest feedback, providing in-the-moment coaching to associates, and covering breaks to maintain consistent service levels. You will guide associates through escalated calls, troubleshoot Animatronic and ISE issues for guests and stores, and ensure all interactions are documented and resolved within our high service standards. By sharing performance insights with leadership and communicating updates clearly, you help drive the team's success.
We are committed to creating an inclusive environment where everyone can thrive. We consider qualified applicants regardless of background, ensuring that our culture remains one that embraces all differences.
Work model: On-site
15, Coronado Lane, LaCosta Lakes, Egg Harbor Township, Atlantic County, New Jersey, 08234, United States
Egg Harbor Township, New Jersey
Skills: Microsoft Suite, Word, Excel, Outlook.
Education: High school diploma or GED, or equivalent experience.
