Call Center Rep - Event
Not Disclosed•Full-TimeOn-site
location_on344, Boston Mills Road, Hudson, Summit County, Ohio, 44236, United States
About Leaf Home
We turn complex home improvement projects and endless to-dos into achievements. Trusted by more than 1 million homeowners across the US and Canada, we are America's largest direct-to-consumer full-service provider of branded home services and products. Our patented LeafFilter gutter protection system and other offerings have earned numerous awards and recognition from Good Housekeeping, Angi, Consumer Reports, and This Old House.
We are powered by extraordinary people. Our innovative products and reliable services are delivered with convenience, excellence, and quality through 250+ regional sales and installation offices and comprehensive field support offices in New York and Hudson, Ohio. We've been consistently named one of the fastest-growing private companies by Inc. 5000 and recognized as a top employer nationally.
Our Culture
Focused on growth, we work hard and play harder. We strive to be better than the best and want you to join in our success. From marketing to sales, installation, and service, our team is diverse and strong. We are committed to our employees' growth through:
- Innovating, Always: Providing cutting-edge solutions for both employees and customers.
- Partnering With Our Customers: Building strong and trusted relationships at the core of everything we do.
- Empowering Employees: Our brand begins and ends with our people, offering opportunities for growth in a supportive environment.
- Supporting Our Communities: Giving back to the communities that our customers and employees call home.
Leaf Home has been recognized as a top workplace by The Plain Dealer, a multi-year recipient of Top Workplaces USA by Energage, and Certified™ by Great Place to Work®.
Work location
Work model: On-site
344, Boston Mills Road, Hudson, Summit County, Ohio, 44236, United States
Hudson, Ohio
Key Responsibilities
- check_circleInitiate outbound calls for customer leads generated from the canvassing team
- check_circleReview customer information to confirm accuracy and determine availability for in-home sales consultation
- check_circleDe-escalate calls and provide solutions to ensure customer satisfaction
- check_circlePromote teamwork through consistency, reliability, and group cohesiveness
- check_circleAdhere to schedules while maintaining high levels of service and quality
- check_circleOvercome objections regarding scheduling and cost to secure sales consultations
Requirements
- verifiedHigh School Diploma or equivalent
- verifiedValid driver's license
- verifiedProficiency using Microsoft Office Suite
- verifiedMust be legally authorized to work in the country of employment without sponsorship
Nice to Have
Previous experience in a dynamic call center or customer service role. Home improvement knowledge and/or experience.
Benefits & Perks
check_circleFully paid health, dental, and vision insurancecheck_circle401k with company matchcheck_circlePaid time off including paid parental leavecheck_circleIndividualized career development programscheck_circleOn-demand lunch programcheck_circleChildcare assistancecheck_circleFree gym membershipcheck_circleEmployee assistance programs including legal, financial planning, and counselingcheck_circleEmployee discount marketplacecheck_circleEmployee Resource Groups such as VetConnect, DEI Committee, Women's Committee
Similar Job Opportunities
Skills, education and keywords
Skills: Microsoft Office Suite, Outlook, Word, Excel, Powerpoint, Project, Access.
Education: High School Diploma or equivalent required.
Frequently asked questions about Call Center Rep - Event at Leaf Home
What does a Call Center Rep - Event at Leaf Home do?expand_more
Day-to-day, the Call Center Rep - Event at Leaf Home will initiate outbound calls for customer leads generated from the canvassing team; review customer information to confirm accuracy and determine availability for in-home sales consultation; de-escalate calls and provide solutions to ensure customer satisfaction; and promote teamwork through consistency, reliability, and group cohesiveness.
What are the requirements for this Call Center Rep - Event role?expand_more
Leaf Home is looking for candidates who meet the following requirements: High School Diploma or equivalent; Valid driver's license; Proficiency using Microsoft Office Suite; and Must be legally authorized to work in the country of employment without sponsorship.
Where is the Call Center Rep - Event role at Leaf Home located?expand_more
Call Center Rep - Event at Leaf Home is based in 344, Boston Mills Road, Hudson, Summit County, Ohio, 44236, United States. This is a on-site role.
Is this Call Center Rep - Event job remote, hybrid, or on-site?expand_more
Leaf Home has listed this Call Center Rep - Event role as on-site.
How much experience is required for this Call Center Rep - Event role?expand_more
Candidates for Call Center Rep - Event at Leaf Home should have mid level.
What skills do you need for the Call Center Rep - Event role at Leaf Home?expand_more
Key skills for Call Center Rep - Event at Leaf Home include Microsoft Office Suite; Outlook; Word; Excel; Powerpoint; Project; and Access.
What education is required for Call Center Rep - Event at Leaf Home?expand_more
Educational requirements for this role: High School Diploma or equivalent required.
What category does the Call Center Rep - Event role belong to?expand_more
Call Center Rep - Event at Leaf Home is part of the customer services job category on Recrutus.