Technical Support Engineer / Onsite
Not Disclosed•Full-TimeOn-site
location_on3716, Latimer Street, Dallas, Dallas County, Texas, 75215, United States
About the Company
A growing agritech organization is building IoT-driven water monitoring systems for agricultural environments. By combining hardware devices, mobile connectivity, and cloud-based software, the company delivers critical technology to the field.
About the Role
This full-time, on-site Technical Support Engineer position is based in Fort Worth, Texas. The role is designed for individuals who enjoy hands-on troubleshooting across both hardware and software. You will support field technology and customer deployments, gaining exposure to real-world IoT systems while collaborating with an international engineering team.
The position offers the opportunity to directly influence product performance and improvements. It is ideal for self-sufficient, curious candidates comfortable working across technical disciplines. The role involves a balanced focus: 50% hardware and electronics troubleshooting, and 50% software, mobile, and IoT systems support. Your day will consist primarily of hands-on technical diagnostics, with time dedicated to internal support, documentation, and cross-functional collaboration.
Hiring Process
Applicants must be currently authorized to work in the U.S. on a full-time basis now and in the future.
Work location
Work model: On-site
3716, Latimer Street, Dallas, Dallas County, Texas, 75215, United States
Dallas, Texas
Key Responsibilities
- check_circleDiagnose and resolve technical issues involving hardware and software systems
- check_circleSupport escalated customer cases and provide timely resolutions
- check_circlePartner with engineering teams to test product updates and improvements
- check_circleDocument technical issues, solutions, and troubleshooting steps
- check_circleProvide internal IT and technical support for the U.S. team
- check_circleAssist with system validation and field testing
Requirements
- verifiedExperience in technical support, field service, or similar role
- verifiedStrong troubleshooting skills across hardware and software systems
- verifiedFamiliarity with IoT devices or mobile-connected technology
- verifiedBasic understanding of electrical systems and components
- verifiedAbility to read and interpret technical diagrams or schematics
- verifiedStrong written and verbal communication skills
- verifiedAbility to work independently and manage priorities
- verifiedCurrently authorized to work in the U.S. on a full-time basis
Nice to Have
Hands-on experience with electronics or device repair. Knowledge of voltage systems such as 120V, 220V, or 240V. Experience with relays, contactors, or similar components. Soldering experience. Previous experience supporting field-deployed technology. Exposure to startup or fast-paced environments.
Benefits & Perks
check_circleMedical, Dental, and Vision insurancecheck_circlePaid vacation and holidays
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Frequently asked questions about Technical Support Engineer / Onsite at Motion Recruitment
What does a Technical Support Engineer / Onsite at Motion Recruitment do?expand_more
A Technical Support Engineer / Onsite at Motion Recruitment is responsible for the following: Diagnose and resolve technical issues involving hardware and software systems; Support escalated customer cases and provide timely resolutions; Partner with engineering teams to test product updates and improvements; and Document technical issues, solutions, and troubleshooting steps.
What are the requirements for this Technical Support Engineer / Onsite role?expand_more
To qualify for the Technical Support Engineer / Onsite at Motion Recruitment position, applicants should have: Experience in technical support, field service, or similar role; Strong troubleshooting skills across hardware and software systems; Familiarity with IoT devices or mobile-connected technology; Basic understanding of electrical systems and components; Ability to read and interpret technical diagrams or schematics; and Strong written and verbal communication skills.
Where is the Technical Support Engineer / Onsite role at Motion Recruitment located?expand_more
Technical Support Engineer / Onsite at Motion Recruitment is based in 3716, Latimer Street, Dallas, Dallas County, Texas, 75215, United States. This is a on-site role.
Is this Technical Support Engineer / Onsite job remote, hybrid, or on-site?expand_more
Motion Recruitment has listed this Technical Support Engineer / Onsite role as on-site.
How much experience is required for this Technical Support Engineer / Onsite role?expand_more
Candidates for Technical Support Engineer / Onsite at Motion Recruitment should have mid level.
What skills do you need for the Technical Support Engineer / Onsite role at Motion Recruitment?expand_more
Key skills for Technical Support Engineer / Onsite at Motion Recruitment include Iot; Mobile Connectivity; Cloud-Based Software; Hardware; Software; Electrical Systems; Technical Diagrams; and Schematics.
What category does the Technical Support Engineer / Onsite role belong to?expand_more
Technical Support Engineer / Onsite at Motion Recruitment is part of the engineering job category on Recrutus.