Technical Service (Maintenance) Manager
Not Disclosed•Full-TimeOn-site
location_onCuster Road, Plano, Collin County, Texas, 75023, United States
ViaPlus is a global mobility company within the Intelligent Transportation Systems (ITS) market, specializing in revenue and services management solutions for the transportation industry. As a subsidiary of VINCI Highways, we are pioneers in the transportation transaction and mobility sector, bringing a decade of proven global experience to the tolling and transit industries.
Our mission is to provide a fully automated, end-to-end transportation solution that significantly improves revenue collection and efficiency while effectively lowering costs for our agency clients. We serve enterprises requiring high-volume, real-time transaction processing with the highest levels of accuracy, particularly where revenue reconciliation and customer account management are critical. Our flagship back-office system enables Mobility-as-a-Service (MaaS) with a "one account" feature that supports multimodal transportation solutions.
Headquartered near Dallas, Texas, ViaPlus maintains offices across the United States, France, India, and Ireland. We are part of the global network of VINCI Concessions, an international player in transport infrastructure with projects in 23 countries. In a rapidly changing environment, we maintain a strong focus on technology and continuous R&D to improve agency efficiencies, reduce operating expenses, and maximize revenue—all while providing exceptional customer service.
VINCI Highways, a VINCI Concessions subsidiary, is a leader in road concessions, operations, and mobility services. We design, finance, build, and operate highways, bridges, tunnels, urban roads, and mobility services on a network of more than 3,360 km in 15 countries. VINCI Highways leverages its expertise to deliver the highest performance and safety standards and provide drivers with a positive experience.
The Maintenance Manager, Technical Service is an essential role within our organization, responsible for ensuring the seamless operation and stability of our critical business applications. As the primary point of contact for all application-related issues, you will work closely with development, infrastructure, and business teams to resolve problems efficiently and effectively.
In this dynamic environment, you will oversee the monitoring of application performance, identifying potential issues before they impact users, and driving continuous improvement initiatives to optimize our application environment. You will lead a dedicated team of support professionals, managing incidents and implementing proactive measures to enhance system reliability. This role requires a strong technical background and the ability to adapt to a fast-paced setting where you will manage multiple priorities, participate in on-call rotations, and provide after-hours support as needed.
Interested candidates are invited to apply through our career portal. The selection process typically involves an initial review of qualifications followed by interviews with the hiring team to assess technical expertise, leadership capabilities, and cultural fit.
ViaPlus is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees and consider qualified applicants regardless of background.
Work model: On-site
Custer Road, Plano, Collin County, Texas, 75023, United States
Plano, Texas
Bachelor of Business, Science, Industrial Engineering, or Technology Management degree. ITSM configuration/utilization experience, preferably with Freshservice.
Skills: Excel, Word, Power Bi, Sharepoint, Outlook, Teams, Power Point, Itsm, Itil, Freshservice.
Education: Bachelor of Business, Science, Industrial Engineering, or Technology Management degree preferred.
ViaPlus by VINCI Highways operates in the IT services and consulting sector, delivering technical and operational solutions to the transportation industry. Based in Plano, Texas, the company specializes in mobility technologies, including customer operations, data analytics, and back-office systems that support billions of annual transactions. Its platform integrates artificial intelligence and machine learning with industry expertise to optimize electronic tolling, electric vehicle charging, mobility customer services, and road user charging solutions.
As a subsidiary of VINCI Highways, ViaPlus leverages its parent organization’s global infrastructure experience to advance smart mobility initiatives. The company focuses on streamlining multi-modal transportation through scalable technology, emphasizing operational efficiency and data-driven insights. Its solutions aim to enhance user experiences across tolling networks, charging infrastructure, and mobility service ecosystems.
ViaPlus aligns with VINCI Highways’ commitment to innovation, applying technical expertise to address evolving transportation challenges. By combining advanced analytics with industry-specific knowledge, the company supports clients in improving connectivity and efficiency in global mobility systems.
Browse more roles: All ViaPlus jobs, it jobs on Recrutus.
Experience
5+ yrs (Senior)
Education
Bachelor of Business, Science, Industrial Engineering, or Technology Management degree preferred
Job Type
Full-Time
