ViaPlus

The Technical Service Manager role at ViaPlus leads a dedicated support team responsible for maintaining the stability and performance of critical business applications within the Intelligent Transportation Systems sector. Key duties include overseeing incident management, implementing ITIL best practices, monitoring system availability, and establishing metrics to drive continuous improvement. This position offers the opportunity to work with a global leader in mobility solutions, fostering a culture of technical innovation and professional growth. The role is based in Plano, Texas, with potential travel requirements and participation in an on-call rotation to ensure 24/7 system reliability.