Technical / Field Service Technician
Not Disclosed•Full-TimeOn-site
location_onNorth Timber Street, Brandon, Rankin County, Mississippi, 39042, United States
Metalcraft of Mayville, operating under the Scag brand, is a leader in outdoor power equipment. As an Equal Opportunity Employer, we are committed to fostering a diverse workforce that includes minorities, females, veterans, individuals with disabilities, and people of all sexual orientations and gender identities. Our mission is to provide best-in-class technical service support and empower our dealer network to deliver exceptional value to end users.
The Field Service Technician serves as a critical technical resource for the North and South Dakota, Nebraska, Kansas, and Iowa territory. This role is designed to resolve, identify, and support various outdoor power equipment products, ensuring high standards of performance and reliability. You will act as the primary point of contact for dealer and customer technical inquiries, handling support calls, emails, and on-site visits to diagnose and repair Scag Power Equipment.
A significant portion of this position involves traveling up to 75% during peak seasons to assist with machine troubleshooting, parts questions, and warranty concerns. Beyond direct repairs, you will play a vital role in training dealers through seminars and assisting in the development of training materials. You will also collaborate with Territory Sales Managers, engineering, and research teams to improve existing programs and address field requests.
Candidates for this position should be prepared for a role that requires significant autonomy and travel. The application process involves submitting your qualifications for review against the specific technical and educational requirements for the territory.
Metalcraft of Mayville is an Equal Opportunity Employer. We consider qualified applicants regardless of their background, including race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, or gender identity.
Work model: On-site
North Timber Street, Brandon, Rankin County, Mississippi, 39042, United States
Brandon, Mississippi
Skills: Hydraulic, Electrical, Schematics, Outdoor Power Equipment.
Education: Associate's degree in Technical service or equivalent experience; High School Diploma.
