Team Lead
Not Disclosed•Full-TimeOn-site
location_onFort Worth Main Post Office, 251, West Lancaster Avenue, Downtown Fort Worth, Fort Worth, Tarrant County, Texas, 76102, United States
About Melt
Melt exists to serve happy ICE CREAM, one scoop at a time. Founded in Fort Worth in 2014, we are a premium local creamery known for scratch-made ice creams, housemade inclusions, and creative flavor innovation. We don't just sell ice cream; we create the best five minutes of someone's day. With five DFW scoop shops, a commissary kitchen (The Joy Factory), a catering team, and a small wholesale presence, our mission is to prove that treats can change your day—and your day can change the world.
About the Role
As a Scoop Shop Team Lead, you are the heartbeat of your location. This is not just a management position; it is full ownership of your shop's people, performance, and hospitality standards. You are the culture carrier, the operational driver, and the example every shift.
You will work alongside your Scoopers and Shift Leads, serving and engaging with customers while focusing on developing your team members to grow within their positions, earn promotions, and develop new skills. Your day involves leading your team to deliver exceptional guest experiences while running a disciplined, profitable, and beautifully executed operation. From hiring and training to scheduling and inventory management, you own the full performance of your Scoop Shop—people, profitability, product quality, and guest experience.
Hiring Process
We are looking for self-driven, ambitious individuals who are people-oriented and possess excellent communication skills. If you have a passion for people and a happy, upbeat attitude, we want to hear from you. Please apply directly to join our growing team.
Equal Opportunity
Melt is an equal opportunity employer committed to building a diverse and inclusive team. We believe in creating a culture where everyone can thrive.
Work location
Work model: On-site
Fort Worth Main Post Office, 251, West Lancaster Avenue, Downtown Fort Worth, Fort Worth, Tarrant County, Texas, 76102, United States
Fort Worth, Texas
Key Responsibilities
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Frequently asked questions about Team Lead at MELT Ice Creams
What does a Team Lead at MELT Ice Creams do?expand_more
A Team Lead at MELT Ice Creams is responsible for the following: Lead team members to deliver exceptional guest experiences and maintain brand standards; Manage hiring, training, scheduling, and performance coaching for shop staff; Execute daily, weekly, and monthly checklists to ensure audit and health inspection readiness; and Analyze sales, labor, and KPI data to drive profitability and operational efficiency.
What are the requirements for this Team Lead role?expand_more
MELT Ice Creams is looking for candidates who meet the following requirements: 1+ year of experience in food service, retail, hospitality, or similar fast-paced environment; Experience using POS systems; Experience coaching, giving feedback, and holding team members accountable; Ability to work 35–40 hours per week in-shop (up to 45 during peak seasons); Availability to work evenings, weekends, and holidays as needed; and Ability to stand for extended periods and perform physical shop tasks.
Where is the Team Lead role at MELT Ice Creams located?expand_more
Team Lead at MELT Ice Creams is based in Fort Worth Main Post Office, 251, West Lancaster Avenue, Downtown Fort Worth, Fort Worth, Tarrant County, Texas, 76102, United States. This is a on-site role.
Is this Team Lead job remote, hybrid, or on-site?expand_more
MELT Ice Creams has listed this Team Lead role as on-site.