Surgical Patient Coordinator

About the Team

Blechman Plastic Surgery's Breast Surgery Group is a boutique practice in New York City specializing in breast reductions, breast lifts, and gender-affirming chest surgeries. We operate as a small, collaborative team where every role is critical to the patient journey. Our environment is fast-paced, and we value initiative, flexibility, and a deep commitment to patient care.

About the Role

We are seeking a dynamic Patient Coordinator who serves as equal parts patient advocate, relationship builder, and closer. This is not a passive administrative position; it requires the instincts of a skilled salesperson combined with the warmth of a trusted healthcare guide.

You will shepherd prospective patients from their very first inquiry through surgery scheduling, acting as the primary point of connection between the patient and our clinical team. Every interaction you handle represents a person considering a life-changing procedure, and you will treat each one with the urgency and empathy it deserves. Your mission is to help motivated patients navigate the complex process of elective and insurance-based surgery, guiding them to choose our practice with confidence.

A Sales Mindset for Patient Care

In our specialty, patient coordination is fundamentally a sales function. You are not selling something patients do not need; you are helping them navigate a process and make an informed decision. This requires:

Listening actively to identify concerns and addressing them persuasively.
Taking a natural sense of urgency by following up proactively rather than waiting for patients to return.
Comfortably discussing costs, insurance benefits, and financing options with clarity.
Converting consultations to booked surgeries through the cultivation of relationship and trust.
Demonstrating resilience when handling objections, delays, or patients who go quiet.

The Day-to-Day

You will respond promptly to inbound inquiries via phone, email, and web forms, ensuring same-day contact. You will conduct warm, informative pre-consultation calls to qualify candidates and build genuine rapport. Your role involves guiding patients through scheduling, reducing no-show rates through proactive outreach, and persistently following up with prospective patients until a booking decision is made.

Beyond acquisition, you will serve as the primary contact for active patients, communicating with empathy and professionalism across all channels. You will coordinate pre-operative requirements and logistics with the clinical team, ensuring patients feel informed and supported at every step. Additionally, you will track lead-to-consult and consult-to-surgery conversion rates, contributing to weekly and monthly volume tracking to help the Practice Manager understand pipeline status.

Why This Role Matters

You are someone who genuinely enjoys connecting with people and takes pride in moving them from uncertainty to confidence. You understand that a slow response or a missed follow-up can cost a patient their surgery, and you do not let that happen. If you have ever been told you could "sell ice to Eskimos" but prefer selling something meaningful, this is your role.

Hiring Process

We are looking for candidates who can demonstrate their ability to handle sensitive topics—including body image, gender identity, and medical history—with discretion and respect. The ideal candidate will thrive in a small practice environment where every role matters.

Equal Opportunity Employer

We are committed to providing a supportive environment for all patients and staff. We specifically value experience with transgender and non-binary patient populations and are dedicated to treating every individual with dignity and respect.

Work location

Work model: On-site

4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States

New York, New York

Key Responsibilities

check_circleRespond promptly to inbound patient inquiries via phone, email, and web forms
check_circleConduct pre-consultation calls to qualify candidates and build rapport
check_circleGuide patients through consultation scheduling and reduce no-show rates
check_circleFollow up persistently with prospective patients to convert consultations to surgeries
check_circleObtain and review insurance benefits and communicate costs clearly to patients
check_circleCoordinate with the RCM team on prior authorization requirements and status
check_circleServe as the primary point of contact for patients from inquiry through surgery
check_circleCoordinate pre-operative requirements, scheduling, and logistics with the clinical team
check_circleMaintain accurate and current patient records in the practice management system

Requirements

verified2+ years of customer-facing experience in healthcare, hospitality, retail, or a service environment
verifiedProficiency with Microsoft Office
verifiedAbility to handle sensitive topics including body image, gender identity, and medical history with discretion and respect

Nice to Have

Prior experience in elective surgery, plastic surgery, or aesthetics coordination. Sales background (retail, B2C, medical device, or similar) with a trackable record of conversion or quota attainment. Familiarity with insurance verification, prior authorization, or RCM processes. Experience with transgender/non-binary patient populations.

Company

Keith M. Blechman, MD

Industry

Medical Practices

Headquarters

New York, New York

Keith M. Blechman, MD operates a medical practice specializing in plastic and reconstructive surgery within New York, New York. The physician provides clinical services focused on breast reconstruction, skin cancer reconstruction, and the microsurgical treatment of lymphedema. Additional expertise includes aesthetic procedures for the face, body, and breast. Dr. Blechman completed training through a plastic surgery residency at New York University and pursued a microsurgery fellowship at MD Anderson Cancer Center. This background supports the application of advanced surgical techniques for patient care. The practice emphasizes a professional environment grounded in honesty, integrity, and respect for individuals seeking reconstructive or aesthetic solutions in the New York City area.

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Frequently asked questions about Surgical Patient Coordinator at Keith M. Blechman, MD

What does a Surgical Patient Coordinator at Keith M. Blechman, MD do?expand_more

A Surgical Patient Coordinator at Keith M. Blechman, MD is responsible for the following: Respond promptly to inbound patient inquiries via phone, email, and web forms; Conduct pre-consultation calls to qualify candidates and build rapport; Guide patients through consultation scheduling and reduce no-show rates; and Follow up persistently with prospective patients to convert consultations to surgeries.

What are the requirements for this Surgical Patient Coordinator role?expand_more

Keith M. Blechman, MD is looking for candidates who meet the following requirements: 2+ years of customer-facing experience in healthcare, hospitality, retail, or a service environment; Proficiency with Microsoft Office; and Ability to handle sensitive topics including body image, gender identity, and medical history with discretion and respect.

Where is the Surgical Patient Coordinator role at Keith M. Blechman, MD located?expand_more

Surgical Patient Coordinator at Keith M. Blechman, MD is based in 4, East 64th Street, Lenox Hill, Manhattan Community Board 8, Manhattan, New York County, New York, 10065, United States. This is a on-site role.

Is this Surgical Patient Coordinator job remote, hybrid, or on-site?expand_more

Keith M. Blechman, MD has listed this Surgical Patient Coordinator role as on-site.

How much experience is required for this Surgical Patient Coordinator role?expand_more

Surgical Patient Coordinator at Keith M. Blechman, MD typically requires 2+ years of relevant experience at the mid level level.

What skills do you need for the Surgical Patient Coordinator role at Keith M. Blechman, MD?expand_more

Key skills for Surgical Patient Coordinator at Keith M. Blechman, MD include Microsoft Office; Insurance Verification; Prior Authorization; and RCM Processes.

What category does the Surgical Patient Coordinator role belong to?expand_more

Surgical Patient Coordinator at Keith M. Blechman, MD is part of the sales job category on Recrutus.

About Keith M. Blechman, MD

Dr. Blechman completed training through a plastic surgery residency at New York University and pursued a microsurgery fellowship at MD Anderson Cancer Center. This background supports the application of advanced surgical techniques for patient care. The practice emphasizes a professional environment grounded in honesty, integrity, and respect for individuals seeking reconstructive or aesthetic solutions in the New York City area.

Browse more roles: All Keith M. Blechman, MD jobs, sales jobs on Recrutus.