Supv-Operations

About the Role

This position serves as a critical leadership hub within our dock environment, dedicated to ensuring customer satisfaction by orchestrating the timely and damage-free movement of all shipments. The role exists to bridge the gap between operational execution and strategic service standards, requiring a leader who can actively manage, educate, and develop team members to foster retention and growth.

In this fast-paced, deadline-oriented setting, you will supervise daily operations, including pre-shift activities, with a sharp focus on outstanding quality, safety performance, and customer deliverables. Your day involves planning manpower needs, setting schedules, and coordinating clear job assignments to ensure freight is delivered and picked up on time. You will act as the primary point of contact for service center personnel, monitoring service freight, ensuring cut-time compliance, and assisting customers with rate quotes, claim information, and appointment setting.

Beyond daily logistics, this role demands a proactive approach to continuous improvement. You will monitor actual performance data to identify opportunities for cost reduction and efficiency gains while maintaining rigorous safety standards. A key part of your mission is to actively monitor, record, and educate employees regarding unsafe acts or conditions, correcting issues immediately and providing follow-up feedback. You will also ensure compliance with all applicable laws, regulations, and company policies, including the proper identification and processing of OS&D (Over, Short, and Damaged) items and freight with incorrect weight or classification.

Working Conditions

This role is based in a dynamic dock environment where you will be exposed to varied weather conditions, exhaust, fumes, dust, and noise. Hours may vary to meet operational needs, requiring flexibility and the ability to work independently as well as part of a cohesive team.

Equal Opportunity Employer

FedEx Freight is an Equal Opportunity Employer, including disabled and veterans. We are committed to fostering a diverse and inclusive workplace. If you have a disability and need assistance to apply for a position with FedEx Freight, please email hrasupportteam@fedex.com.

FedEx Freight will not discharge or discriminate against any employee or applicant because they have inquired about, discussed, or disclosed compensation. However, employees who have access to compensation information as part of their essential job functions cannot disclose the pay of other employees to individuals who do not otherwise have access to such information, unless the disclosure is in response to a formal complaint, in furtherance of an investigation, or consistent with a legal duty to furnish information.