Support Associate IV

About the Team

CGI is one of the largest IT and business consulting services firms in the world. Life at CGI is rooted in ownership, teamwork, respect, and belonging. We call ourselves CGI Partners rather than employees because we are invited to be owners from day one, working together to bring our vision to life. As a team, we benefit from our collective success and actively shape the company's strategy and direction.

About the Role

The Support Associate IV serves as a critical support pillar for the Government staff, specifically within the Contract Management, customer service, and adjudication departments. This role exists to ensure the seamless processing of passport and related documents while handling complex inquiries that require senior-level expertise.

In this position, you will perform high-level clerical and processing functions, utilizing specialized systems like TDIS-PD and PRISM to manage document batches, imaging, and data entry. Your day-to-day involves more than routine tasks; you will research undeliverable passports, assist with inquiries from high-level government entities such as Congress and the White House, and provide research and preliminary recommendations concerning potentially fraudulent birth documents. Additionally, you will play a mentorship role by training lower-level Support Associates, helping to constantly improve training processes and procedures.

Hiring Process

Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status.

All offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation, which may include a credit check depending on the role and security clearance requirements. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.

If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You must reference the Position ID of the position in which you are interested. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.

Culture & Values

As a CGI Partner, you will develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas. You will be supported by leaders who care about your health and well-being and provide opportunities to deepen your skills and broaden your horizons. We make it easy to translate military experience and skills; visit our dedicated site for veterans and transitioning service members to learn more.

CGI is committed to providing reasonable accommodations to qualified individuals with disabilities.